Company Description

Press Ganey, the leading Human Experience (HX) healthcare performance improvement company, offers an integrated suite of solutions that address safety, clinical excellence, patient experience and workforce engagement. The company works with more than 41,000 healthcare facilities in its mission to reduce patient suffering and enhance caregiver resilience to improve the overall safety, quality, and experience of care. Press Ganey is a PG Forsta company.

Job Description

As a Client Success Manager within the Press Ganey Consumerism business, you play a critical role in establishing strong relationships with clients, advising them on best practices, ensuring product adoption, securing renewals, and upselling new products and features.

Responsibilities:

• Manage a portfolio of Enterprise accounts, establishing yourself as a strategic and trusted advisor, while setting clear goals and process milestones for the client to work toward.
• Identify potential expansion revenue within your book-of-business through both discovery and a consultative approach.
• Become an expert on delivering the value and business outcomes realized through Press Ganey's products and features.
• Proactive outreach to clients to strengthen product engagement and overall utilization.
• Speak through (and deescalate when necessary) concerns with your clients and ensure we are driving towards improving all aspects of the client journey and their experience with the product and company.
• Maximize client retention within your book-of-business through proactive renewal and risk management.
• Actively collaborate cross-departmentally with other teams including sales, marketing, engineering, and product
• Promote an energetic fan base for products and locate brand ambassadors to share the products' benefit and value

Qualifications

• Bachelor's degree
• 5+ years of professional experience in Software as a Service (SaaS) model
• Exceptional ability to communicate and foster positive business relationships
• Ability to establish milestones and keep all team members on task, including working cross collaboration between departments.
• Positive energy and ability to work in a team environment while contributing to a strong team culture
• CRM - Customer Relationship Management experience, Salesforce, etc.
• Strong presentation skills (virtually and in person) to drive partnership engagement, demonstrate value and align strategic business objectives and goals.
• Travel up to 20%

Additional Information

All positions at Press Ganey require an applicant who has accepted an offer to undergo a background check. The specific checks are based on the nature of the position. Background checks may include some or all of the following: SSN/SIN validation, education verification, employment verification, and criminal check, search against global sanctions and government watch lists, fingerprint verification, credit check, and/or drug test. By applying for a position with Press Ganey, you understand that you will be required to undergo a background check should you be made an offer. You also understand that the offer is contingent upon successful completion of the background check and results consistent with Press Ganey's employment policies. You will be notified during the hiring process which checks are required for the position.

Press Ganey Associates LLC is an Equal Employment Opportunity/Affirmative Action employer and well committed to a diverse workforce. We do not discriminate against any employee or applicant for employment because of race, color, sex, age, national origin, religion, sexual orientation, gender identity, veteran status, and basis of disability or any other federal, state or local protected class.

Pay Transparency Non-Discrimination Notice - Press Ganey will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor's legal duty to furnish information.

The expected base salary for this position ranges from $75,000 to $85,000. It is not typical for offers to be made at or near the top of the range. Salary offers are based on a wide range of factors including relevant skills, training, experience, education, and, where applicable, licensure or certifications obtained. Market and organizational factors are also considered. In addition to base salary and a competitive benefits package, successful candidates are eligible to receive a discretionary bonus or commission tied to achieved results.

All your information will be kept confidential according to EEO guidelines.

Our privacy policy can be found here: https://www.pressganey.com/legal-privacy/

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