Essential Duties and Responsibilities

ESSENTIAL DUTIES AND RESPONSIBILITIES
* Takes initiative to greet all patients, visitors, and Mercyhealth partners in a timely, professional, and courteous manner projecting an open and friendly attitude on a daily basis.
* Provides a visible deterrence to crime and prohibited activities by patrolling the buildings, grounds, and parking lots of Mercyhealth to detect any irregularities. Inspects doors, windows and locks to ensure a high level of security.
* Respond to all dispatch security service calls and overhead emergency code calls
* Checks grounds and areas for cleanliness and safety
* Perform parking lot patrols and enforce Mercyhealth parking policy
* Notifies management maintenance staff concerning need for major repairs or additions to lighting, heating, and ventilating equipment. through initiating a work order
* Assist with completion of fire drills as requested
* Write clear and accurate daily reports of shift activities and irregularities, such as equipment or property damage, theft, presence of unauthorized persons, or unusual occurrences
* Provides initial investigation and documentation of incidents of unusual circumstances reported by Mercyhealth personnel, visitors, physicians, or patients.
* Orient and train security staff at respective sites of responsibility as needed. Monitors the Mercyhealth environment using electronic security equipment (CCTV, Alarms, etc.) as applicable
* Is required to assure and or request partners and contractors to display Mercyhealth badges or required proof of identity.
* Duties pertinent to site specific requirements will be assigned.

Culture of Excellence Behavior Expectations

To perform the job successfully, an individual should demonstrate the following behavior expectations:

Quality - Follows policies and procedures; adapts to and manages changes in the environment; Demonstrates accuracy and thoroughness giving attention to details; Looks for ways to improve and promote quality; Applies feedback to improve performance; Manages time and prioritizes effectively to achieve organizational goals.

Service - Responds promptly to requests for service and assistance; Follows the Mercyhealth Critical Moments of service; Meets commitments; Abides by MH confidentiality and security agreement; Shows respect and sensitivity for cultural differences; and effectively communicates information to partners; Thinks system wide regarding processes and functions.

Partnering - Shows commitment to the Mission of Mercyhealth and Culture of Excellence through all words and actions; Exhibits objectivity and openness to other's views; Demonstrates a high level of participation and engagement in day-to-day work; Gives and welcomes feedback; Generates suggestions for improving work: Embraces teamwork, supports and encourages positive change while giving value to individuals.

Cost - Conserves organization resources; Understands fiscal responsibility; Works within approved budget; Develops and implements cost saving measures; contributes to profits and revenue.

Education and Experience

High school diploma or equivalent required
Healthcare security experience preferred

Minimum of 2 years' experience with police, security, or military background
Successful completion of all department required training such as Level 3 TACT training, handcuffing, OC spray, ASP baton, and physical control tactics training, etc. required within 12 months for new hires. Must maintain this proficiency on an annual basis.

OR

Completed 30 credit hours toward obtaining a degree
Successful completion of all department required training such as Level 3 TACT training, handcuffing, OC spray, ASP baton, and physical control tactics training, etc. required within 12 months for new hires. Must maintain this proficiency on an annual basis.

OR

One year with Mercyhealth security
Successful completion of all department required training such as Level 3 TACT training, handcuffing, OC spray, ASP baton, and physical control tactics training, etc. required. Must maintain this proficiency on an annual basis.

Certification and Licensure

Illinois residents are required to possess a FOID(Firearms Owners Identification Card)card or be eligible to obtain one for employment

Successful completion of International Association for Healthcare Security and Safety (IAHSS) Basic Security officer certification within 135 days of start date. (Recertification is not required once the initial test is passed).

For those driving Mercyhealth vehicles:
Maintain a valid driver's license.
Have and maintain an acceptable driving record per Mercyhealth's HR.100 Fleet and Driver Safety policy.

For those driving their personal vehicles:
Maintain a valid driver's license and reliable transportation with proof of vehicle insurance when requested.
Have and maintain an acceptable driving record per Mercyhealth's HR.100 Fleet and Driver Safety policy.

Skills and Abilities
Officers required to work in the dispatch center must be able to type 25 wpm.Basic Computer skills preferred; Word, Outlook, Excel
Able to interact with customers and communicate clearly
Able to manage anger, fear, hostility and violence of others following Mercyhealth principles of customer service

Special Physical Demands

The Special Physical Demands are considered Essential Job Functions of the position with or without reasonable accommodations.
While performing the duties of this job, the employee is regularly required to stand, walk, use hands to finger, handle, or feel and talk or hear. The employee is frequently required to reach with hands and arms, climb or balance and stoop, kneel, crouch or crawl. The employee is occasionally required to sit or smell. The employee must regularly lift and or move up to 25 pounds, frequently lift and or move up to 50 pounds and occasionally lift and or move up to 100 pounds and occasionally lift and move over 100 pounds. Specific vision abilities required by this job include close vision, peripheral vision, depth perception, distinguish color and ability to adjust focus. These Special Physical Demands are considered Essential Job Functions of the position with or without accommodations.

Level of Supervision

Work is performed according to specific procedures and post orders, but the incumbent must make decisions using independent judgement required in order to adapt to routine situations.

Supervises

This job has no supervisory responsibilities