Ann & Robert H. Lurie Children's Hospital of Chicago provides superior pediatric care in a setting that offers the latest benefits and innovations in medical technology, research and family-friendly design. As the largest pediatric provider in the region with a 140-year legacy of excellence, kids and their families are at the center of all we do. Ann & Robert H. Lurie Children's Hospital of Chicago is ranked in all 10 specialties by the U.S. News & World Report.

• Provides application implementation support, technical guidance, and serves as primary resolution point for all issues regarding assigned applications. Works collaboratively with end-users to understand workflows and develop system support.
• Coordinates activities of assigned projects or particular phases of a given project. Develops and creates detailed work plans, timelines and other appropriate documentation, identifies appropriate resources needed and provides timely status reports.
• Provides data transfer, access and manipulation of aggregate and comparative data.
• Provides assistance with system selection, system maintenance/upgrade and implementation, including system definition, building, testing and conversion planning and interfaces.
• Develops and monitors testing scenarios and methodologies to demonstrate system effectiveness. Prepares and maintains documentation on testing plans.
• Participates in completion of user documentation and training procedures.
• Evaluates system utilization and performance. Participates in system optimization.
• Adheres to HIPAA regulations for transactions, security and confidentiality.
• Performs job functions adhering to service principles with customer service focus of innovation, service excellence and teamwork to provide the highest quality care and service to our patients, families, co-workers and others.

Required Skills and Experience

• Bachelor's Degree in Information Technology or Health Care field with related training. A combination of education and/or experience may be considered in lieu of the degree when the experience has been directly related to the functions of the job.
• Minimum 1 year of experience installing/supporting applications and systems analysis/design and integration/design. Experience in a healthcare related field preferred.
• Epic Certifications a plus: EpicCare Ambulatory and MyChart
• Excellent analytical, written and oral communication skills. Ability to articulate facts and ideas clearly and concisely. Demonstrated ability to analyze problems and clearly articulate potential solutions.
• Excellent customer service and interpersonal skills. Capable of working in a diverse, multi-disciplinary team and interacting with all levels of the organization.

Education

Benefit Statement

For full time and part time employees who work 20 or more hours per week we offer a generous benefits package that includes:

Medical, dental and vision insurance

Employer paid group term life and disability

Employer contribution toward Health Savings Account

Flexible Spending Accounts

Paid Time Off (PTO), Paid Holidays and Paid Parental Leave

403(b) with a 5% employer match

Various voluntary benefits:

• Supplemental Life, AD&D and Disability

• Critical Illness, Accident and Hospital Indemnity coverage

• Tuition assistance

• Student loan servicing and support

• Adoption benefits

• Backup Childcare and Eldercare

• Employee Assistance Program, and other specialized behavioral health services and resources for employees and family members

• Discount on services at Lurie Children's facilities

• Discount purchasing program

There's a Place for You with Us

At Lurie Children's we embrace and celebrate diversity and equity in a serious way. We are committed to building a team with a variety of backgrounds, skills, and viewpoints - recognizing that diverse identities strengthen our workplace and the care we can provide to the Chicago community and beyond. We treat everyone fairly, appreciate differences, and make meaningful connections that foster belonging and allyship. This is a place where you can be your best, so we can give our best to the patients and families who trust us with their care.

Lurie Children's and its affiliatesare equal employment opportunity employers. We value diversity and are committed to creating an inclusive environment for all employees. All qualified applicants will receive consideration for employment without regard to race, color, sex, sexual orientation, gender identity or expression, religion, national origin, ancestry, age, disability, marital status, pregnancy, protected veteran status, order of protection status, protected genetic information, or any other characteristic protected by law.

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