As a Technical Support Engineer, you will be part of the top-notch technical support organization, working alongside our global exceptional team of professionals in Engineering, QA and Security Research to provide direct technical web and telephone support to Fortinet Customers. You will be working as an integral part of the Support team, being the main link between Support and Product Development, working to accelerate customer ticket handling. This will involve a wide range of skills, including reading source code, log files, dump files, network and endpoint traces to track down field related product malfunctions, updating internal tools and writing internal and external Knowledge Base articles.
Responsibilities
Requirements
Educational Requirements
Bachelor's degree in Computer Science, Software Engineering or related field, or an equivalent combination of training and experience is desirable.
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