Revenera helps product executives build better products, accelerate time to value and monetize what matters. Revenera's leading solutions help software and technology companies drive top line revenue with modern software monetization, understand usage and compliance with software usage analytics, empower the use of open source with software composition analysis and deliver an excellent user experience-for embedded, on premises, cloud, and SaaS products.

Revenera is seeking a customer service professional with a love of problem-solving to join their Technical Support Department.

If you have exposure to coding, academic or self-taught, and customer service experience - this role is a logical step in your career.

Responsibilities:

• Verify support agreements
• Create and update support cases/service requests
• Provide support assistance on specific Revenera Software products
• Accept service requests which were not resolvable by the 1st tier team
• Replicate customer issues in-house, regardless of OS
• Own and resolve support inquiries of medium to high level complexity
• Provide timely responses and regular updates on support cases
• Transition issues to the Engineering team for further investigation when the case is unable to be solved within the specified guidelines
• Contribute to the knowledge base and actively use the existing documents in the resolution of support cases
• Properly document support inquiries using the CRM system
• Provide mentorship and training to Technical Support Engineers as needed
• Proactively keep management informed of critical customer issues/concerns

Required Experience & Skills:

• Bachelor's degree in a technical related field or equivalent work experience
• Experience providing technical support for Windows, Linux, and other UNIX operating systems and related software
• Basic programming and scripting knowledge in one or more languages including C++, C#, Java, and Powershell
• Strong customer orientation and dedication
• Good communication and interpersonal skills (works well individually and as part of team)
• Fluent in verbal and written English
• Ability to manage multiple tasks
• Enjoys problem solving and approaches them analytically and methodically
• Eagerness to learn new technologies/skills
• The ability to replicate a customer issue in-house regardless of OS
• Familiarity with developer software tools
• Windows administration skills

Desired:

• Technical Support experience a plus
• Experience working in a SaaS environment
• Understanding of Revenera products
• Salesforce Experience
• Experience working with SOAP and REST APIs

Revenera is proud to be an equal opportunity employer. Qualified applicants will be considered for open roles regardless of age, ancestry, color, family or medical care leave, gender identity or expression, genetic information, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran status, race, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by local/national laws, policies and/or regulations. Regarding disability, we encourage candidates requiring accommodations to please let us know by emailing careers@flexera.com.