Long term contract opening at Waukegan area Health Care Company for an Experienced Customer Service Representative. MUST have some form of pharmaceutical or health care experience, education to be considered for this opportunity.

Pay to 23.00 per hour, DOE

Provides medical support with emphasis on the intake of medical product experiences and processing standard communication requests. Acts as a liaison with Quality Assurance for product quality problems where an adverse event is involved. Works with Customer Service to provide standard information and product replacement as necessary. Provides assistance to the medical and lay community with standard information that is from the package insert or information from the standard letter database that deals with ?labeled? and specific ?off-label? information/indications. 0-3 Years Experience Level.

Position requires individual with:Excellent communication and writing skills.
Good computer skills
Ability to interface with health care professionals and consumers for intake of product experience and processing standard investigation requests
Ability to handle confrontation in a calm and professional manner
Ability to multitask
Must have previous call center work history within the medical/health care industries.