Solution Center Consultant

Company:	ADP Company Profile \| Current Opportunities (29)
Job Location(s):	Elk Grove
Employment Term:	Regular
Employment Type	Full Time
Start Date:	As soon as possible
Starting Salary Range:	Not Provided
Required Experience:	Open
Related Categories:	Customer Service - General

Position Description

Requisition #:	NASH22948
Division:	NAS-HR/Payroll
Job Title:	Solution Center Consultant
Country:	United States
State:	Illinois
City:	Elk Grove Village
Locations:	Illinois, Elk Grove Village
Employment Status:	Full Time - Permanent
Job Responsibilities: (Description)	Solution Center Consultant (SCC) (Chicago/Elk Grove Village, IL) Automatic Data Processing, Inc. (Nasdaq: ADP), with nearly $9 billion in revenues and over 585,000 clients, is one of the world's largest providers of business outsourcing solutions. Leveraging nearly 60 years of experience, ADP offers a wide range of HR, payroll, tax and benefits administration solutions from a single source. ADP's easy-to-use, cost-effective solutions for employers provide superior value to companies of all types and sizes. ADP is also a leading provider of integrated computing solutions to auto, truck, motorcycle, marine and recreational vehicle dealers throughout the world. For more information about ADP visit the company's Web site at www.ADP.com. In your role as SCC, you will provide outstanding customer service when handling all client inquiries and use your product and technical expertise in processing client issues. You will be required to use service management tools and work rules to deliver exceptional service to National Account clients. The consultant and his/her team will strive to achieve the team goals for productivity and call management. ADP offers a competitive compensation package including salary, benefits, bonus potential, training, flexible work environments and opportunities for advancement. Responsibilities: ? Proactively manages a set of National Account client relationships ? Provides technical applications support to National Account clients, researching and solving complex questions on function and usage of product ? Serves as primary support liaison between ADP and our client ? Uses analytical and project skills to provide a wide variety of billable, specialized services to client base ? Able to convey client feedback to internal functional leaders to improve the client experience Associates new to the National Account Services Solution Center must undergo a comprehensive and primarily self driven training curriculum which extends the first three months of their service period. Directly following this training, Consultants are immediately assigned a set of National Accounts clients to manage. The majority of time is spent on the phone with clients. Travel is required for the training period as well as for periodic meetings with your assigned base of clients. Proven presentation skills are needed to facilitate client meetings. Telephone Skills: Courteously responds to callers and handles call appropriately. Technical Knowledge: Applies knowledge of product and service components and internal system to client, individual, department and organizational goals. Teamwork: Partners with fellow associates / supervisors / departments and contributes and exchanges knowledge and skills to meet group needs and goals; participates in resolving issues. Multi-Tasking: Responds and reacts to a variety of different critical issues simultaneously. Needs Analysis: Conducts an in-depth analysis of requirements and specifications to determine the appropriate course of action. Job Knowledge: Possesses and applies professional skills and knowledge in job related areas; keeps abreast of current developments and trends in area of expertise. Project Management: Accomplishes project requirements by monitoring results, controlling resources and modifying project plan. Overcomes unforeseen obstacles / barriers. Product Knowledge: Demonstrates thorough knowledge of applicable products and services by correctly answering questions and delivering solutions to meet clients’ needs. Problem Analysis / Resolution: Gathers information necessary to make decisions, anticipates, identifies, eliminates and resolves problems in a timely manner.
QualificationsRequired (Experience, Skills, Academic):	Qualifications: 18 months to three years customer applications support experience preferred. Education: (meets one of the following) Bachelors degree in Accounting, Business Administration or Human Resources or equivalent in education and experience preferred. Certification & Training: (desired but not mandatory) * CPP * PHR ADP is an Equal Opportunity/Affirmative Action Employer; M/F/D/V. ADP believes that diversity leads to strength.
Education:	Bachelors
Job Category:	Customer/Client Service
Area of Interest:	External Client Support