Client Service Representative

Company:	ADP Company Profile \| Current Opportunities (31)
Job Location(s):	Elk Grove
Employment Term:	Regular
Employment Type	Full Time
Start Date:	As soon as possible
Starting Salary Range:	Not Provided
Required Experience:	Open
Related Categories:	Customer Service - General, Customer Service - Call Center

Position Description

Requisition #:	SBSS23031
Division:	SBS-Small Business Services
Job Title:	Client Service Representative
Country:	United States
State:	Illinois
City:	Elk Grove Village
Locations:	Illinois, Elk Grove Village
Employment Status:	Full Time - Permanent
Job Responsibilities: (Description)	Automatic Data Processing, Inc. (Nasdaq: ADP), with nearly $9 billion in revenues and over 585,000 clients, is one of the world's largest providers of business outsourcing solutions. Leveraging nearly 60 years of experience, ADP offers a wide range of HR, payroll, tax and benefits administration solutions from a single source. ADP's easy-to-use, cost-effective solutions for employers provide superior value to companies of all types and sizes. ADP is also a leading provider of integrated computing solutions to auto, truck, motorcycle, marine and recreational vehicle dealers throughout the world. For more information about ADP visit the company's Web site at www.ADP.com. Want to put your payroll knowledge/Customer Service experience to use and work for the Industry Leader? We are seeking dynamic Client Service Representatives in our South Bloomington office, servicing our Small Business Services clients. Did you know that? We provide competitive medical benefits that start on your first day of employment. Comprehensive Health Care includes: Medical/Prescription Drug coverage, Dental Coverage Vision Insurance. Financial Plans include: Pension Plan, ADP 401(k) and ADP Stock Purchase Program. Additional Benefits for ADP Associates include: Tuition Reimbursement, Work/Life Programs, Matching Gift Program, Credit Union, Auto and Home Insurance Programs, Discount Purchase Programs. We have extensive training programs and provide salary increases based on skills mastery and achievement. We have a strong philosophy of promoting from within the company. We have a culture that fosters the growth and development of our Associates. Our Client Service Representatives make a difference because they solve our clients’ problems. Here is what you would do as a member of our team: Work with fellow ADP colleagues in a service center environment to answer questions received from an ADP client regarding our Payroll and HR products. You would investigate, research, analyze and resolve simple to highly complex problems. Educate our clients regarding ADP products to ensure full use and understanding of our products’ capabilities and procedures. Follow-up with clients to ensure they were satisfied with the service received. Develop and maintain effective ADP/client relationships and work to ensure the client has a meaningful and positive experience when speaking with an ADP representative. You bring the customer service attitude we need and we’ll provide an opportunity at a rewarding career!
QualificationsRequired (Experience, Skills, Academic):	* Must possess a strong and sincere commitment to providing World Class service. Education: High School Diploma or equivalent required. An Associates Degree preferred and a CPP would be a plus. Experience: Experience in a Client Services capacity with resultant knowledge of payroll product(s) and processing preferred. In lieu of client services experience, knowledge of basic accounting and/or payroll is required. Ability to research and resolve basic payroll questions with minimal assistance on a regular basis. 1-2 years related experience required. Generic Skills: Effective oral and written communications skills required. Good interpersonal skills. Client service orientation. Ability to work under the pressure of time constraints and to prioritize client issues. Ability to consistently deliver quality service under the pressures of volume variances in inbound calls, length of calls, escalations, payrolls during semi-monthly, quarter-end, year-end periods. Ability to be multi-tasked, work in a fast paced team and meet deadlines. PC knowledge required. Must be able to work flexible hours during peak processing periods, including year-end. Must be able to become proficient in ADP payroll/accounting procedures within 6 months through in-house and self-directed training programs. Willingness to take ownership for own work to continuously improve by recognizing training needs. ADP Skill/Competency Requirements: 1. Telephone Skills 2. Technical Knowledge 3. Teamwork 4. Needs Analysis 5. Job Knowledge 6. Product Knowledge 7. Problem Analysis / Resolution ADP is an Equal Opportunity/Affirmative Action Employer; M/F/D/V. ADP believes that diversity leads to strength.
Education:	High School
Job Category:	Customer/Client Service
Area of Interest:	External Client Support