Assistant Banking Center Manager

Company:	MB Financial Bank Company Profile \| Current Opportunities (41)
Job Location(s):	Crete
Employment Term:	Regular
Employment Type	Full Time
Start Date:	As soon as possible
Starting Salary Range:	Not Provided
Required Experience:	Open
Related Categories:	Banking - General, Management and Supervision

Position Description

Job Type:	Full-Time
Location:	1100 East Exchange Avenue-CRETE
Last Updated:	10/20/2009

Job Description:

Reference: MG12117

Summary: Responsible for the administration and coordination of the sales staff of the Banking Center. Provides coaching and feedback to all banking center staff. Responsible for accomplishing sales and service objectives, designated goals and increasing the wallet share of existing client base.

Essential Duties and Responsibilities include the following:

Exercising executive and administrative control over the functions of the office, including the implementation of local policy and explanation of organization programs, policies and objectives.

Attending to the needs of existing and prospective customers, including answering inquiries regarding accounts and loans and handling customer complaints.

Proactively selling banking services to retail outlet customers.

Responsible for the development and training of the Personal Bankers and CSM through effective coaching techniques; ensuring customer satisfaction and the achievement of Banking Center goals and objectives.

Adhering to the prescribed security controls to protect the Banking Center against criminal and fraudulent operations and unnecessary risk or exposure.

Exercising the usual authority of a manager concerning staffing, performance appraisals, promotions, salary recommendations and terminations.

Conducts monthly sales and coaching meetings and weekly predictability/wall chart sessions with Banking Center staff.

Responsible for all tracking and reporting as directed by the Banking Center Manager.

Reviews overdrafts as needed, according to Bank policy.

Make recommendations to the BCM about possible ways to improve the Banking Center.

Recommend policies and procedures to achieve better efficiency for the Banking Center to the BCM.

Participate in bank beneficial service activities within the Banking Center community as directed by the BCM to promote goodwill and generate new business.
Work towards achieving goals and objectives with BCM as defined by Retail Strategic and Business Plan.

Create and implement action plans when needed to better the quality of service in the Banking Center.
Encourage team environment through effective leadership and coaching.

Meet goals set by Retail Management.

Some branch travel required. Must be flexible to travel to other bank locations as needed.

Encourage team environment.

Comply with Bank’s policies and procedures.

Comply with all applicable federal and state laws and regulations.

LIVE the Bank’s Mission Statement and PRACTICE the Bank’s Corporate Strategy.

Other duties may be assigned.

Qualifications:
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Education/Experience:
Associates degree from a two year college; a high school diploma or general education degree (GED) and four years of banking experience and/or training. Management experience is preferred.

Language Ability:
Demonstrates excellent communication skills both written and verbal. Ability to analyze, and interpret general business periodicals, technical procedures, financial reports, legal documents and governmental regulations. Ability to respond to common inquiries or complaints from customers, regulatory agencies, or members of the business community. Can respond to questions from groups of managers, clients, customers and the general public.

Math Ability:
Ability to add, subtract, multiply and divide numbers in all units of measure, using whole numbers, common fractions and decimals.

Reasoning Ability:
Ability to solve practical problems and deal with a variety of concrete variables in situations where only limited standardization exists. Ability to interpret a variety of instructions furnished in written, oral, diagram, or schedule form.

Computer Skills:
To perform this job successfully, an individual should have knowledge of Word and Excel spreadsheet software.

Certificates and Licenses:
No certifications needed.

Supervisory Responsibilities:
Manages Banking Center and supervises employees. Responsible for the overall direction, coordination and evaluation of the Banking Center, as well as, development of staff. Carries out supervisory responsibilities in accordance with the organization's policies and applicable laws. Responsibilities include interviewing, hiring, and training employees; planning, assigning, and directing work; appraising performance; rewarding and disciplining employees; addressing complaints, coaching for performance and resolving problems.

Work Environment:
The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

The noise level in the work environment is usually moderate.

Physical Demands:
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this Job, the employee is blkLargely required to stand for extended periods of time. The employee is frequently required to reach with hands and arms. The employee is occasionally required to walk; sit and stoop, kneel, crouch, or crawl. The employee must occasionally lift and/or move up to 50 pounds.

We are proud to be an EEO/AA employer M/F/D/V. We maintain a drug-free workplace and perform pre-employment substance abuse testing.

20090427