How to Answer Interview Questions
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This formula, known as CAR, will greatly assist you in becoming an effective “storyteller” while discussing your past experience and successes. It works very well with answering behavioural-based interview questions.

Context = First, you give the hiring manager a brief description of the situation that you were in.
Action = Second, you describe the specific steps and strategy you implemented to deal with the above situation.
Results = Third, you explain the results of the actions that you took and its positive outcome.

Here is an example of how you can put this CAR technique to good use:
Interview question: “Tell me about a time when you had to deal with an irate customer.”

C
“When I was working at Johnson Business Gifts one of our customers didn’t receive her gifts for her Christmas mail-out campaign and called me, yelling and screaming because it was a rush order and there was no time left to resend the order. The interesting thing is she had given me an incorrect address.”

A
“I took the customer is always right approach and just listened to all the negative remarks that the customer had to say about our company. When she was done, I sympathized with her and simply asked, “Is their anything we can do to make you a happier customer and improve the situation?” She said, “No I’ll never use your company again.” I suggested that instead of Christmas gifts, why don’t you give them out as New Year’s presents, wishing everyone a good start to the year. I also suggested that she put a calendar in the mail-out campaign with her company logo on it so people could see her company image throughout the year.”

R
“The customer provided me with the correct address so that we could resend the order, plus she increased the order to include the calendars. The whole deal turned out to be the biggest order for Johnson Business Gifts for the whole year.”

This formula for answering questions during an interview will display your confidence in your own abilities while keeping the conversation consistently flowing. By following the CAR technique you will increase your interview to job offer ratio.