Name: Distributor Support Representative

Req #: 53620

Location: Waukesha CORP

Employment Type: Full Time

Shift: 1st Shift

Job Summary:

The Distributor Support I provides excellent customer care to customers in a timely manner with an emphasis on providing accurate information, effective communication and issue resolution. This position reports to the Distributor Support Supervisor.

Essential Duties and Responsibilities:

Qualifications, Knowledge, Skills, Abilities and Physical demands:

Minimum Qualifications:

• High School Diploma or GED;
• 2 years of experience handling a high volume of inbound calls or in a customer support role.

Preferred Qualifications:

• Intermediate proficiency with Microsoft Suite (e.g., Word, Excel, Outlook);Excellent verbal and written communication skills;
• Strong customer service skills;
• Excellent math skills;
• Ability to investigate and utilize strong analytical skills to help identify root cause and corrective actions;
• Ability to keyboard 40 wpm while on the phone with customers;
• Ability to evaluate a situation objectively and review situations in a supportive and empathetic manner;
• Ability to troubleshoot issues, offer accurate information;
• Ability to work independently with a high attention to detail;
• Ability to stay calm under pressure;
• Previous experience using SAP or equivalent ERP.

Physical Demands: While performing the duties of this job, the employee is regularly required to talk and hear; and use hands to manipulate objects or controls. The employee is regularly required to stand and walk. On occasion the incumbent may be required to stoop, bend or reach above the shoulders. The employee must occasionally lift up to 25 pounds. Specific conditions of this job include are typical of frequent and continuous computer-based work requiring periods of sitting, close vision and ability to adjust focus. Occasional travel.