DSV - Global transport and logistics

In 1976, ten independent hauliers joined forces and founded DSV in Denmark. Since then, DSV has evolved to become the world's 5th largest supplier of global solutions within transport and logistics. Today, we add value to our customers' entire supply chain by transporting, storing, packaging, re-packaging, processing and clearing all types of goods. We work every day from our many offices in more than 80 countries to ensure a steady supply of goods to production lines, outlets, stores and consumers all over the world. Our reach is global yet our presence is local and close to our customers. Read more at www.dsv.com

The Customer Service Specialist manages client inquiries and ensures quality response in a timely fashion. Coordinates with the client, internal DSV teams and external partners to meet and exceed customer expectations while achieving DSV Transportation Management's internal goals

ESSENTIAL DUTIES AND RESPONSIBILITIES

Responsible for handling inquiries and providing information; primary point of contact with the customer
Provides expediting, tracing and POD support as required
Resolves issues raised by the customer quickly and efficiently
Prepares and distributes weekly, monthly and quarterly reports on freight
Manages premium freight data base
Captures, enters and reports data accurately; ensures the attainment of key performance indicators
Provides ad hoc reporting and analysis as requested
Becomes proficient in all DSV Transportation supported operations at the facility
Identifies and implements cost and process improvements
Documents cost avoidance and savings attained
Works on special projects and assignments as needed

OTHER DUTIES

Supports Implementation, Account Management and Customer during account set-up.
Prepares and maintains Standard Operating Procedures (SOPs) as assigned.
Performs other duties as required.
Ability to listen and comprehend instructions.
Ability to work independently while recognizing the need to be part of a team.
Strong aptitude for organization with high volume of paperwork.
Bring a "can do" attitude to work every day.
Willingly assist coworkers with projects.
Great work ethic (puts company's needs ahead of personal ambition).

MINIMUM REQUIRED QUALIFICATIONS
Education and/or Experience
High School diploma.
2 years' experience in a logistics, customer service or related field

SKILLS, KNOWLEDGE AND ABILITIES

Computer Skills
Proficient typing and PC skills required
Proficient with all Microsoft Office computer applications
Language Skills
English (reading, writing, verbal)
Mathematical Skills

Intermediate

PREFERRED QUALIFICATIONS

Education and/or Experience
3 years experience in a logistics, customer service or related field

DSV is an equal employment opportunity employer. Candidates are considered for employment without regard to race, creed, color, national origin, age, sex, religion, ancestry, veteran status, marital status, gender identify, sexual orientation, national origin, liability for military service, or any other characteristic protected by applicable federal, state or local law. If you require special assistance or accommodation while seeking employment with DSV, please contact Human Resources at hr@us.dsv.com. If you are interested in learning the status of your application, please note you will be contacted directly by the appropriate human resources contact person if you are selected for further consideration. DSV reserves the right to defer or close a vacancy at any time.

DSV - Global transport and logistics

DSV is one of the very best performing companies in the transport and logistics industry. 55,000 employees in more than 80 countries work passionatelyto deliver great customer experiences and high-quality services - as part of the operation or in a variety of supporting roles. If you have drive and talentand enjoy responsibility, we'll give you the support you need to explore your potential and forward your career.

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