Road Supervisor

First Transit is hiring Road Supervisors in Chicago, IL. We hire individuals who make safety and customer service their top priorities. If you have the drive, confidence, and determination to succeed, we are looking for you!

First Transit is proud to offer:

• Tremendous career advancement opportunities due to a strong presence across North America.
• Excellent benefits including medical, dental, vision, and 401(k) savings plan.
• Company training, paid holidays, paid vacation and sick days.
• A great work environment.

Road Supervisor responsibilities include:

• Investigates accidents, incidents, disputes and disturbances as assigned, in accordance with policy, and in conjunction with involved authorities.
• Monitors and coaches operator performance and behavior; models passenger interaction skills, coaches operators in use of time, checks and instructs periodically on proper revenue, transfers and farebox data collection, and recommends training or retraining, as appropriate to ensure compliance with safety policies.
• Conducts time point and passenger load checks to ensure schedule and route efficiency.
• Audits service, routes and road conditions and recommends alternate routes to dispatch as appropriate.
• Writes reports regarding service disruptions, security incidents and operator performance/behavior in accordance with policies and procedures. May assist operators in filing of reports.
• Assists in the processing and follow up of customer service complaints and requests.
• Assesses ability of operators to continue in service when investigating accidents, incidents and potential substance abuse problems.
• Coordinates problem resolution among operators, management, passengers and the public.
• Performs as assigned during special events and weather emergencies to minimize service disruption.
• Performs physical work as needed, such as assisting stuck/sidetracked buses, making bus trades and helping wheelchair passengers on or off buses, etc.
• Must demonstrate the ability to be a Lead Dispatcher in case of emergency situations.
• Must have knowledge of attendance policy, union contract, First Transit Employee Handbook, and DOT rules and regulations.
• Schedules time checks as assigned by the Operations Manager on daily basis and as presented by the client agency, ensuring 100% completion.
• Constantly monitors on-time performance and makes recommendations for improvement.
• Ensures that all non-revenue, non-maintenance vehicles are always clean and well maintained according to manufactured recommendations.
• Coordinates operator ride checks
• Accountable for timely operator AM/PM yard pull outs

Road Supervisor requirements:

• High School Diploma (or equivalent)
• Must possess or obtain a CDL Class C with Passenger Endorsement within 30 days of hire
• Excellent verbal, written and interpersonal communication skills, with ability to appropriately interact with employees of all levels including drivers, customers, senior management, client representatives, union officials and general public
• Fluent in English
• 1-3 years transportation, safety or related experience, supervisory experience (paratransit industry preferred)
• Knowledge of federal and state regulations regarding safety and environmental issues
• Working knowledge of Word, Excel & PowerPoint
• Must have working vehicle to travel within service area as needed

FirstGroup is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or veteran status. FirstGroup is also committed to providing a drug-free workplace. For candidates applying to positions in San Francisco or Los Angeles California, FirstGroup will consider for employment qualified applicants with criminal histories consistent with the requirements of the San Francisco Fair Chance Ordinance or Los Angeles Fair Chance Ordinance.