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IT Services Specialist
Chicago Ridge, IL
Job Description
The US Oncology Network believes local cancer care is better care and in 2017 Vantage Oncology joined The US Oncology Network. The US Oncology Network empowers the delivery of advanced integrated cancer care through our network of independent physicians who share expertise and resources to provide quality, value-based care close to home. Our clinical and business support capabilities, expertise and industry-leading technologies keep local practices at the forefront of high quality, efficient care delivery while enabling practice success, quality of life and financial security for physicians.
The US Oncology Network has 1,400 affiliated physicians, 400 locations across the United States and 800,000 patients treated annually
We have an immediate opening for a Full Time IT Services Specialist, Servicing Multiple Locations
Under the direction of the practice Operations Manager, the IT Service Specialist provides service and support to ensure efficient appropriate maintenance and administration of company’s client server system within the Affiliated Oncologists practice.
Applicants will be hired into the title appropriate to their credentials and years of experience.
The US Oncology Network is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability or protected veteran status.
The US Oncology Network has 1,400 affiliated physicians, 400 locations across the United States and 800,000 patients treated annually
We have an immediate opening for a Full Time IT Services Specialist, Servicing Multiple Locations
Under the direction of the practice Operations Manager, the IT Service Specialist provides service and support to ensure efficient appropriate maintenance and administration of company’s client server system within the Affiliated Oncologists practice.
- Provides technical assistance and training to system users.
- Participates in needs assessments, product evaluations, security administration, implementation planning, conversion planning and verification, testing, troubleshooting and training.
- Supports and adheres to the Affiliated Oncologists and the US Oncology Network/McKesson Specialty Health Compliance Program, including Code of Ethics and Business Standards.
- Maintains site computer equipment including, but not limited to, personal computers, servers, terminals and printers
- Provides support for a small to medium sized population of users across multiple sites in a medical practice
- Communicate with the local IT Management and Practice Management about outstanding issues and local projects on a consistent and concise, but informative basis
- Daily documentation in local ticketing system
- Performs installations and upgrades on workstations, servers and peripherals, not limited to but including hard drives, memory, and software installation.
- Works closely with the US Oncology Network/McKesson Specialty Health Corporate Information Technology groups on setting and enforcing standards, implementing and upgrading hardware and software, and monitoring and troubleshooting equipment
- Provides technical advice for purchasing new computer equipment to IT and Practice Management
- Coordinates services with US Oncology/McKesson Specialty Health IT, local IT Management and Practice Management on corporate implementations, providing local assistance on office moves, new site implementation and office expansion.
- Provides local helpdesk functions to all practice users including: Working with the US Oncology/McKesson Specialty Health Service Desk on troubleshooting issues and/or reporting issues to the US Oncology/McKesson Specialty Health Service Desk.
- Maintains asset records for local computer equipment
- Follows McKesson Specialty Health’s standards for secure disposal of IT equipment
- Coordinates with local vendors on the installation of IT equipment, internet and voice circuits
- Manages new user requests for access as well as termination of access in accordance with Affiliated Oncologists’ and McKesson Specialty Health policy
- Creates training documentation for end user use where needed
- Monitors and maintains backups on a daily, monthly, and yearly rotation for local servers
- Maintains and configures local phone system, servers, and endpoints within the guidelines of Affiliated Oncologists’ and McKesson Specialty Health standards
- Some evening, on-call and weekend work may be required
- 2 Year Associates/Technical Degree in MIS, IT, or related technical field required (4 year Bachelor Preferred) or 5 years IT support experience
- Minimum 3 years systems operations and support for PC environment systems and experience with Windows Client/Server model
- Quality communication skills through multiple mediums (i.e. email, Power Point, phone, and face to face)
- After Hours availability required
- Hands-on PC repair experience
- Support experience of Microsoft Office 365 preferred
- Health Care experience preferred
- A + or Microsoft Windows Certifications preferred
- Familiarity with Command Line and VBS Scripting preferred
- Valid Driver’s License and reliable form of transportation are required
- Ability to move up to 40 lbs on a regular basis with up to 70 lbs occasionally required
Applicants will be hired into the title appropriate to their credentials and years of experience.
The US Oncology Network is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability or protected veteran status.
Job Summary
Employment Term and Type
Regular, Full Time
Required Education
Associate Degree
Required Experience
3+ years
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