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Quality System Project Manager
Abbott Park, IL
Job Description
Abbott is a global healthcare leader that helps people live more fully at all stages of life. Our portfolio of life-changing technologies spans the spectrum of healthcare, with leading businesses and products in diagnostics, medical devices, nutritionals, and branded generic medicines. Our 109,000 colleagues serve people in more than 160 countries.
Abbot Abbott Diagnostics:
The key to successful treatment and full recovery is often fast, accurate diagnosis. Abbott's life-changing tests and diagnostic tools provide insights that enable smarter, faster decisions and transform the way the world is managing health.
Our pioneering technology spans the world of healthcare operations - with medical diagnostic instruments, tests, automation and informatics solutions for hospitals, reference labs, blood centers, emergency departments, physician offices and clinics.
Our location in Abbott Park, IL or Dallas, TX currently has an opportunity for an Quality System Project Manager.
The primary goal of the Manager is to support the Abbott Diagnostics Division global service organization in: 1) the execution of short term and the long range strategic projects that align to division goals in the potential areas of: asset management; field force effectiveness; relationship management; technology innovation; and service excellence. This position's primary focus will be to oversee compliance to service processes including Global Call Management System (CMS) compliance and standardization for Abbott Transfusion Medicine (ATM).
WHAT YOU'LL DO
* Responsible for implementing and maintaining the effectiveness of the quality system.
* Ensure that high impact programs are conceived; planned; executed; and tracked to meet financial objectives as defined by the Division Long Range Plan.
* Act as liaison with service leaders and others necessary for completion of special projects. Assist all countries and area service teams to meet project deadlines and properly implement strategies.
* When appropriate; utilize business excellence (value stream mapping; 6-sigma; lean; design excellence) in global service project creation and implementation.
* Manage strategic projects which may include but not be limited to: NPS and customer satisfaction improvement; proliferation of remote diagnostics; establishment of customer relationship management tools; performance excellence criteria development for service organization; standardization and improvement of technical service bulletins; etc.
* Direct broader organization to institutionalize new processes and/or projects. Responsible for ATM Global Service Compliance through leadership and set precedence in the following areas: Registration systems, Complaints and Investigations, Internal Investigations, Root Cause and Failure Analysis, Cost Reductions. Aligns with ICHP Service Performance to defines, creates, and supports standards and processes in the areas of CMS documentation control, compliance, training, labeling, and configuration management. Serves as subject matter expert for ATM Global Service processes during internal and external audits. Identifies potential problem areas and implements corrective actions.
This position reports into the Sr. Director Service Operations Abbott Transfusion Medicine and has a direct impact on the ability of the organization to meet short term and long-range objectives for profitability and customer satisfaction. Interprets Results / Recommends Options: Determines if results match requirements. Ensures that the necessary documentation is in place to meet quality and regulatory requirements.
* Draws Inferences: Assimilates disparate information from multiple sources; analyzes for trends; adjusts results and draws inferences.
* Resolves disparate information. Integrates Issues: Synthesizes underlying causes to make judgments; recognizes the impact and interconnections in the organization and/or system; develops and recommends alternatives that support project strategies.
* Ensures that consistency is maintained across project. Creates Project Charter: Establishes project scope by creating charter; which includes "Done" for the project; assumptions; necessary conditions and preliminary project risks. Creates Project Plan: Plans how the project timeline will be created.
* Develops appropriately detailed; cross functional; realistic; and challenging timeline that include resource requirements and buffers.
* As information becomes available; updates project risks in charter and; as appropriate; includes this work in the project plan. Adjusts Project Plan: Works with cross-functional groups to ensure that buffers are managed appropriately. Adjust project plan when appropriate and reflects these changes in the timeline. Creates contingency plans; reflects this work in the timeline; and acts on them to ensure project quality and delivery are achieved. Provides updates to management as plans change.
* Executes Project Plans: Executes project plans to meet project goals; incorporates technical; resource; and regulatory requirements into project plans. Continuously Improves:
* Recommends innovative ways to improve performance; quality and enhance profitability on an ongoing basis; modifies work processes and procedures in line with current ADD quality and regulatory requirements.
* Works with cross-functional team to resolve resource conflicts; allocations. Allocates Resources: Appropriately prioritizes tasks and allocates resources to achieve desired outcomes. Manages Change: Evaluates the impact of project changes and adjusts implementation activities to meet revised. Clearly communicates any changes and the impact to original plan within the project. Drives for Results: Identifies organizational barriers to achieving results and elevates to management.
EDUCATION AND EXPERIENCE YOU'LL BRING
Required
* Bachelor's degree in business; life sciences; engineering or related technical discipline
* Knowledge of regulations and standards affecting IVDs and Biologics.
* 10-15 years of diverse experience related to Division Operations.
* Combination of experience and/or exposure to service, operations, and business development desired.
* Previous project management
* An ability to develop and understand both the technology and capabilities of our products/processes;
* Organizational awareness of Abbott Diagnostics;
* Communication skills that are effective in both small and large group settings; and experience in managing large scope/impact initiatives.
WHAT WE OFFER
At Abbott, you can have a good job that can grow into a great career. We offer:
* Training and career development, with onboarding programs for new employees and tuition assistance
* Financial security through competitive compensation, incentives and retirement plans
* Health care and well-being programs including medical, dental, vision, wellness and occupational health programs
* Paid time off
* 401(k) retirement savings with a generous company match
* The stability of a company with a record of strong financial performance and history of being actively involved in local communities
Learn more about our benefits that add real value to your life to help you live fully:? www.abbottbenefits.com
Follow your career aspirations to Abbott for diverse opportunities with a company that provides the growth and strength to build your future. Abbott is an Equal Opportunity Employer, committed to employee diversity.
Connect with us at www.abbott.com, on LinkedIn at www.linkedin.com/company/abbott-/, on Facebook at http://www.facebook.com/Abbott and on Twitter @AbbottNews.
Job Summary
Company
Abbott Laboratories
Start Date
As soon as possible
Employment Term and Type
Regular, Full Time
Required Education
Bachelor's Degree
Required Experience
10 to 15 years
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