For more than 160 years, The Hanover has been committed to delivering on our promises and being there when it matters the most. We live our values every day, demonstrating we CARE.

Our Claims team is currently seeking a Sr. SIU Investigator in Michigan.This is a Full time/Exempt

Position Overview:

The Sr. Special Investigator is responsible for the field investigation of potentially fraudulent claims and policies. This position will be based out of our Howell, Michigan office and will handle cases primarily in the state of Michigan. Work from home is an option. Investigations will focus on property, auto and medical cases (PIP, BI, GL) and may include other lines of business. A company car will be provided. This position requires the organization and planning of cases that are referred through the SIU system and the successful resolution of the work that is assigned. This person has demonstrated a higher level of ability in the investigative field than that of the Special Investigator and able to handle more complex investigative issues on a regular basis. The investigator will perform relevant field work that will include interviewing and coordination and collaboration with other company SIU staff, law enforcement, fire department personnel, NICB, and Department of Insurance Investigators. This person may be called to testify and present evidence in either criminal or civil trials.

Responsibilities/Essential Functions:

• Responds to assigned investigations by developing a logical action plan, carrying out the plan and reporting on the results of the investigation
• Development, collection and safeguarding of evidentiary material to support the investigation
• Demonstrates strong written and verbal communication skills; promotes and facilitates free and open communication
• Works with confidential sources during investigations of suspected insurance fraud
• Develops and maintains contacts internal and external to the SIU process, such as Law Enforcement, other Company SIU staffs and Fraud Bureau Personnel.
• Adheres to applicable statutes and regulations
• Participates in fraud awareness training, as required
• Participates in decision making discussions with Company personnel during and at the conclusion of the SIU investigation
• Demonstrates extreme sense of urgency in work and meeting deadlines
• Cultivates an environment of teamwork and collaboration
• Takes a leadership role in the SIU
• May be responsible for mentoring and training less experienced investigators

Essential Skills and Experience:

• Bachelor's degree or commensurate investigative experience in the insurance environment
• 3+ years of SIU experience
• Exhibits good judgment and makes decisions in an informed, confident and timely manner
• Agile and adapts to new or different changing situations, requirements or priorities
• Dedicated to meeting the expectations and requirements of internal and external customers
• Knowledge of customer's needs and good faith claim practices
• Ability to work independently with low dependency needs
• Highly articulate and able to provide clear and concise direction
• Possesses a strong moral and work ethic, is trustworthy and able to maintain confidentiality
• Aggressive self-starter with a commitment to self-development
• Persistent, persevering and results driven
• Strong organizational and time management skills
• Ability to be flexible and adjust to a high-volume environment
• Thinks critically and anticipates, recognizes, identifies and develops solutions to problems in a timely manner
• Embraces (new) technology, proficient using MS Word, Excel and other MS Office products
• Familiarity with investigative techniques, such as interviewing and evidence collection
• Ability to deal with high conflict situations
• Strong mentoring skills

Physical demands & work environment:

Ability to use a personal computer and other standard office equipment

Ability to travel as necessary

Ability to operate a motor vehicle and possess a valid driver's license

Ability to drive for extended periods and able to get in and out of a vehicle numerous times a day

This job posting provides cursory examples of some of the job duties associated with this position. The examples provided are not complete, and the position may entail other essential and job-related functions and responsibilities that employees will be required to perform.

CAREER DEVELOPMENT:

It's not just a job, it's a career, and we are here to support you every step of the way. We want you to be successful and fulfilled. Through on-the-job experiences, personalized coaching and our robust learning and development programs, we encourage you - at every level - to grow and develop.

BENEFITS:

We offer comprehensive benefits to help you be healthy, build financial security, and balance work and home life. At The Hanover, you'll enjoy what you do and have the support you need to succeed. Benefits include:

• Medical, dental, vision, life, and disability insurance
• 401K with a company match
• Tuition reimbursement
• PTO
• 9 company holidays
• Flexible work arrangements

EEO statement:

"The Hanover values diversity in the workplace and among our customers. The company provides equal opportunity for employment and promotion to all qualified employees and applicants on the basis of experience, training, education, and ability to do the available work without regard to race, religion, color, age, sex/gender, sexual orientation, national origin, gender identity, disability, marital status, veteran status, genetic information, ancestry or any other status protected by law.

Furthermore, The Hanover Insurance Group is committed to providing an equal opportunity workplace that is free of discrimination and harassment based on national origin, race, color, religion, gender, ancestry, age, sexual orientation, gender identity, disability, marital status, veteran status, genetic information or any other status protected by law."

As an equal opportunity employer, Hanover does not discriminate against qualified individuals with disabilities. If you require a reasonable accommodation, as a candidate for employment, please inform The Hanover Talent Acquisition office.

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