Do you have an interest in developing systems, software, and processes that will enhance how government agencies and departments work together?

If so, we'd like to speak with you about our Technical Trainer position. Work location is currently remote. In the future, this position will be in our Rockville, MD office.

Responsibilities:

Develop training curriculum
• Conduct training to end users on Federal Enterprise Grants Management software, including web-based and classroom-based training
• Work as part of an integrated team
• Create and maintain training collateral, including handouts, job-aids, and videos
• Monitor and review the progress of trainees through questionnaires, surveys, and follow-ups with management
• Evaluate effectiveness of training and work toward consistent improvement to the training program
• Provide support to end users by email, phone, chat, or face-to-face meetings
• Log user issues in a tracking tool and ensure that high-level, responsive service is consistently delivered to clients
• Determine operational objectives by studying business functions; gathering information; evaluating output requirements and formats.
• Develop Computer Based Training (CBT)

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Required qualifications:

• Bachelor's Degree and 7 years of training experience or the equivalent combination of education, experience, and skills
• Instructional design
• Experienced in the development of Computer Based Training (CBT) strongly preferred
• MS Office
• Web based and classroom training experience
• Outstanding written and verbal communication skills
• Strong presentation skills
• Strong problem solving and critical thinking skills
• Confident when interfacing with clients
• Comfortable working in front of a classroom / group
• Willingness to embrace technology and tools used to deliver high level service
• Comfortable working with technology, including web-based systems and Microsoft Office
• Knowledge of Federal Grants Business process preferred
• Knowledge of Federal Enterprise Grants Management systems preferred
• ATSD / ATD or other relevant certification strongly preferred
• Candidates must be able to obtain and maintain a Public Trust Clearance

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We are a trusted government partner that blends deep domain expertise with advanced technologies to help our customers solve complex problems that improve, protect, and save lives. As a rapidly growing company, we combine entrepreneurial spirit, customer focus, and an outcomes-based approach to support agency missions in health IT, life sciences, public safety, and grants management.

The Dovel Family of Companies offers employees an opportunity to advance beyond a specific role or contract, we offer a path to develop an enriching career. We believe in empowering a culture of innovation, customer success, and employee growth.

What you'll get...

• Time Off! Flexible schedules and company paid holidays allow you to take the time you need.
• Investment in YOU! 401(K) company contributions are yours to keep with no waiting period.
• Choices! Unique healthcare plans to choose from with options like fertility and orthodontia benefits.
• Discovery! With our tuition assistance and training programs, we support your career advancement.
• Tax Savings! Enroll in pre-tax Health or Dependent Care Flexible Spending, HSA with company contributions, parking, and/or transit commuter benefits.
• Support! Working parents and busy professionals - we've got you covered with a supportive culture, confidential Employee Assistance Program and a membership to Care.com.
• Perks! Employee discounts, peer recognition programs, company-wide wellness challenges, and fun community events.
• A Voice! A unique culture where you can influence decisions and have your voice heard.

We are an Equal Opportunity Employer with a commitment to diversity. All individuals, regardless of personal characteristics, are encouraged to apply. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, sexual orientation, gender identity, disability, or veteran status.