Summary:

In this role, you will act as the first line of contact for member assistance. You will support a variety of performance improvement (PI) programs. You will be an essential component of the delivery of our program projects.

Responsibilities:

• Communicates directly to the member via emails, phone calls and the virtual community.

• Listens actively; openly shares and receives information with members, colleagues, and staff.

• Takes actions to meet and / or exceed expectations; responds quickly and avoids over commitments.

• Tracks participation, project and webinar enrollment and participation.

• Identifies, tracks, and resolves issues in a timely manner.

• Schedules and hosts member calls and webinars.

• Serves as a member resource for questions, enrollment assistance, etc.

• Works with web content and community teams to ensure materials are kept up to date.

Qualifications:

• Relevant degree preferred.

• 2 or more years of relevant experience.

• Program management/quality improvement/performance improvement experience preferred.

• Experience working with clients/members is preferred.

• Proficiency in Microsoft Office Suite preferred.

• Demonstrate good organizational and communication skills.

• Ability to work both independently and as part of a team.

• Attention to detail and problem-solving skills are needed.

Estimated Hiring Range:

This position is also incentive eligible.

Vizient has a comprehensive benefits plan! Please view our benefits here:

Equal Opportunity Employer: Females/Minorities/Veterans/Individuals with Disabilities

The Company is committed to equal employment opportunity to all employees and applicants without regard to race, religion, color, gender identity, ethnicity, age, national origin, sexual orientation, disability status, veteran status or any other category protected by applicable law.