BASIC FUNCTION

The primary purpose of this position is to detect, prevent, investigate and recover financial fraud by performing detailed monitoring of client and account activity while ensuring compliance with regulatory and operational policies.

ESSENTIAL DUTIES

• Review, analyze and investigate real-time and periodic fraud alerts for multiple payment channels including deposit, check, ACH and wire transfer
• Review, analyze and monitor daily reports to detect fraudulent activity for multiple payment channels including, but not limited to, card, deposit, check, ACH, wire transfer and online banking activity
• Use internal and external resources to obtain evidence for investigative purposes when reviewing fraud detection reports or investigating cases
• Interacts with internal and external clients to verify suspected fraudulent activity
• Responsible for documenting research findings and actions on cases
• Review, investigate and process debit card fraud and dispute claims
• Acts as coordinator between stakeholders when fraud is identified
• Maintains a high level of confidentiality when compiling investigative information and escalating issues
• Perform general account handling functions such as holds and restrictions, effectively in a manner that prevents fraud while minimizing negative customer impact
• Develop and prepare reports to provide management with accurate records of fraudulent activity that may include fraud by channel, potential losses for client or Bank, and recoveries

NONESSENTIAL DUTIES

• Other duties as assigned

KNOWLEDGE, SKILLS & ABILITIES

• Familiar with banking laws and regulations, including, but not limited to, Regulation E, CC, GG, V, the FCRA, FACT Act (including red flags), Bank Secrecy Act, NACHA, Visa Operating Rules, and the Banks policies.
• Strong analytical skills with the ability to collect, organize and analyze significant amounts of information with attention to detail and accuracy
• Ability to manage time and prioritize requests and projects to meet deadlines
• Flexibility and adaptability to adjust to changing project needs in evolving situations
• Ability to work both independently and with team members across lines of business
• General knowledge of banking operations
• Working knowledge of financial and banking terminology
• Ability to clearly communicate complex situations or ideas

TRAINING & EXPERIENCE

• High school diploma or GED
• Three to five years of banking experience
• One to three years of experience in fraud investigation and related activity required
• Advanced level of proficiency in Microsoft Office
• Experience with various Fiserv applications preferred
• Experience with fraud alert & monitoring systems, Verafin application preferred
• Additional training/education helpful