Job Summary
We are looking for a detail oriented and experienced Collections Specialist to join our team in Chicago, IL! The Collections Specialist will be working with customers and their accounts. Tasks will include arranging for debt repayment and answer receivable related questions. Our Collection Specialist should exhibit professionalism and trustworthiness. You should have excellent communication and negotiation skills, as well as an ability to work independently.
Responsibilities
- Maintain accounts receivable files and records
* Manage and collect all outstanding accounts from customers
* Contact customers regarding delinquent payments and prepare reports reflecting status of credit and collection activity
* Resolve billing and customer credit issues
* Answer internal/external customer inquiries and researching complex issues when necessary
* Investigate historical data for each debt or bill
* Process payments and refunds
* Update account status records and collection efforts
* Report on collection activity and accounts receivable status
* Maintain detailed notes on all receivables or billing issues with customers and work with the Revenue Department to resolve such issues
* Establish firm payment dates or payment plans with customers
* Manage complex and large accounts while maintaining positive customer relations
Requirements
* High School Diploma or equivalent required; Associates Degree preferred
* 1-3 years of proven experience as a collection specialist
* Solid understanding of basic accounting principles, regulatory standards, and compliance requirements
* Proven ability to calculate, post, and manage accounting figures
* Works equally well in a both a team and individual contributor environment
* Hands-on experience with accounting software packages, such as Salesforce
* Accuracy and attention to detail
* Excellent communication, problem solving, and time management skills
* Must be comfortable making outbound calls