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Customer Service Representative
Long Grove, IL
Job Description
Company Description
Established in 1984 as Midwest Air Technologies, Inc. (MAT Holdings, Inc.) is a $1.9 billion multi-national company with manufacturing operations, distribution centers and sourcing offices worldwide. The company's core businesses include the production, sales and service of products in the fencing and hardware, automotive and power equipment sectors. MAT is a family of companies and products offering countless opportunities enabled by our global presence in 12 countries and 14,000 employees.
Job Description
Do you like working in an environment where you can thrive on things changing and moving quickly, taking calls from customers working with them to resolve issues, answer questions, and provide product information? Promote good customer relations by consistently providing premier customer satisfaction with a friendly demeanor, can-do attitude, and willingness to help at all times. Are you good at developing a rapport with the customer base, have knowledge of account ownership, be responsive and timely with correspondence and problem resolution, and display a caring attitude? Demonstrate sound judgment in decision making, abiding appropriately to established guidelines and procedures.
Job Responsibilities
Skills and Expertise
All your information will be kept confidential according to EEO guidelines.
Established in 1984 as Midwest Air Technologies, Inc. (MAT Holdings, Inc.) is a $1.9 billion multi-national company with manufacturing operations, distribution centers and sourcing offices worldwide. The company's core businesses include the production, sales and service of products in the fencing and hardware, automotive and power equipment sectors. MAT is a family of companies and products offering countless opportunities enabled by our global presence in 12 countries and 14,000 employees.
Job Description
Do you like working in an environment where you can thrive on things changing and moving quickly, taking calls from customers working with them to resolve issues, answer questions, and provide product information? Promote good customer relations by consistently providing premier customer satisfaction with a friendly demeanor, can-do attitude, and willingness to help at all times. Are you good at developing a rapport with the customer base, have knowledge of account ownership, be responsive and timely with correspondence and problem resolution, and display a caring attitude? Demonstrate sound judgment in decision making, abiding appropriately to established guidelines and procedures.
Job Responsibilities
- Work in a positive, team-oriented environment, providing excellent customer service to customers regarding daily transactions, addressing inquiries, and problem resolution
- Process orders, credits and returns in SAP software program.
- Receive and analyze customers' requests, provide information requested or ascertain who can best provide the requested information
- Handle customer calls and conduct additional research when needed. We are not a call center
- Identify and resolve the customer's issues. Must be able to think outside the box
- Create and Maintain and Excel spreadsheets
Skills and Expertise
- Minimum 3+ years of customer service.
- High school degree
- Knowledge of SAP a plus
- Excellent Computer skills
- Possess strong data entry skills, including both speed and accuracy
- Proficient in Excel and Microsoft Office
- Excellent oral and written skills
- Ability to Multi-task
- Superior organizational skills, high level attention to detail is critical
- Ability to take a project from A-Z with little direction
- Ability to take direction from management
- Must be willing to submit to a background check, employment verification, drug test
All your information will be kept confidential according to EEO guidelines.
Job Summary
Company
MAT Holdings, Inc.
Start Date
As soon as possible
Employment Term and Type
Regular, Full Time
Required Education
High School or Equivalent
Required Experience
Open
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