Service Technician Apprentice, In-Home

Chicago, IL

Posted 30 months ago

Position No Longer Available

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Position No Longer Available

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Job Description

JOB SUMMARY:

The Service Technician Apprentice, In-Home is responsible for supporting timely and quality repairs and/or checks of customers' products, while maintaining high customer service. This position promotes and sells additional products and services that directly impact the profitability of the Company. This position is responsible for being part of the repair and maintenance of products in the customer's home. The Service Tech Trainee is expected to successfully complete all training curriculum and progress to the role of a full Appliance Repair Technician or other career advancement position within 12 to 18 months of employment.

JOB SCOPE:

Responsible to meet District performance metrics by repairing and ensuring the performance of appliances by learning the specialties and skills that lead up to becoming a full appliance repair technician. This includes being able to assist as a helper tech, performance preventative maintenance checks, and also install parts as needed in customer's homes after successfully completing all New Hire Service Technician orientation & training segments for each of these profiles.

JOB DUTIES/RESPONSIBILITIES:

Works as a dedicated team member to ensure fast, flexible, and expert service to every customer
Demonstrates a sense of urgency to meet customer time commitments
Completes all Technician training elements of each profile successfully within required time frames before moving to the next
Meets key performance metrics and productivity goals as defined by the business Provides knowledgeable and courteous repair service
Looks continuously for methods to improve business performance and enhance the customer experience
Offers and sells value added products and/or services during repair calls
Assists other Technicians as needed including helping on a repair, delivering parts, and conducting truck parts assortment inventories
Manages integrity of assigned truck stock parts assortment
Receives truck stock at home if the Company vehicle is retained at the Technician's place of residence or other designated locations
Maintains truck inventory within the prescribed Company guidelines and standards
Follows the truck maintenance schedule, and keeps a clean, organized truck
Drives to multiple customer homes daily to provide timely and quality repairs
Adheres to all Company policies and procedures
Performs other duties as assigned.

Requisition ID
1005812BR

Employment Category
Regular, Full-time

Travel Requirements
Extensive (50-75%)

Preferred Minimum Education
High School / GED

Responsibilities/Skills/Experience Requirements
JOB REQUIREMENTS:

Less than one year of related experience
Valid Driver License for the State of employment
Up to 75% travel
18 years of age or older

REQUIRED SKILLS:

Ability to learn the theory and skills necessary to accurately diagnose and repair appliances and equipment in the customer's home
Ability to communicate the diagnosis and needed repairs of products to the customer in a knowledgeable and courteous manner
Ability to select and use basic tools or instruments to assemble, adjust, calibrate, repair, or test various products; including knowledge of basic electrical principles
Ability to work variable and flexible hours, including required overtime
Ability to read, understand, and apply written text of a technical nature in order to answer questions, solve problems, and complete job tasks
Ability to communicate effectively with Sears associates, Vendors, Third Party customers, and other outside sources (i.e., Routing, Sears Technical Assistance Center (STAC))
Excellent communication skills, both verbal and written; Ability to read, write, and speak English
Ability to perform all services within manufacturer specifications and In-Home Technician Operating Policies including ability to read, understand, and navigate through information presented in diagram, blueprints, or other pictorial displays on the laptop computer
Ability to perform all procedures and work instructions according to Quality Management System (QMS) standards
Ability to use Tech Hub to input, access, modify, or output information; Smart Phone, Computer & Database Literacy Skills Page 1 of 2
Ability and/or willingness to offer and sell to the company s members value added products and/or services during repair calls
Ability to apply appropriate use of security, maintenance, and safety procedures to protect Company and customer assets (truck, tools, parts, inventory, safety equipment)
Ability to follow appropriate industry specific regulations related to the handling of hazardous materials
Ability to constantly lift, carry, push, or pull up to 20 lbs (frequently lift, carry, push or pull 50 lbs; occasionally lift, carry, push or pull 100 lbs)
Ability to constantly reach outward, handle and finger objects, stand, walk, and sit Ability to frequently bend, squat, kneel, twist, turn, climb, and crawl
Ability to occasionally reach above shoulder and type using a keyboard
Ability to drive automatic transmission vehicle
Effective Time Management Skills
Ability to work with minimal supervision
Ability to convey a positive image of the Company in all actions and behaviors.

PREFERRED SKILLS:

High school diploma or General Education Degree (GED)

Job Function
Repair/Installation

Payroll Location
28037: IH-Chicago IL

Years Experience
0 - 1 Years Experience

Country
United States

Location Postal Code
60007

Location City
ELK GROVE

Location State
IL

Location Address 1
1500 HIGGINS RD UNIT A

Work-In City
Kankakee

Work-In State
IL

Work-In Postal Code
60901

EEO/EOE Footer
Equal Opportunity Employer / Disability / Vet.

Posting Tags
#HomeServices

Company Brand
Sears Home Services

Position No Longer Available

Job Summary

Company

Transformco

Start Date

As soon as possible

Employment Term and Type

Regular, Full Time

Required Experience

1+ years