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Job Description:
We are Hiring Immediately for a Warehouse CSR position in an exciting warehouse facility! Responsibilities will include, but are not limited to:

• Maintaining a positive, empathetic, and professional attitude toward customers at all times.
• Responding promptly to customer inquiries.
• Communicating with customers through various channels.
• Acknowledging and resolving customer complaints.
• Knowing our products inside and out so that you can answer questions.
• Processing orders, forms, applications, and requests.
• Keeping records of customer interactions, transactions, comments, and complaints.
• Communicating and coordinating with colleagues as necessary.
• Providing feedback on the efficiency of the customer service process.
• More responsibilities may be assigned upon hire.

Job Requirements:

• Must be able to work 2nd shift and flexible hours
• Experience in a 3PL warehouse
• Knowledge in shipping/receiving (all documentation, driver check-in/out, etc.)
• Experience with WMS
• Following and executing vendor routing requirements
• Experience with MS Excel, Outlook

Additional information:

• Text "CSR" to 815.744.9000
• Benefits include medical insurance, dental insurance, vision insurance, and life insurance.

Full-time, Temp to Hire
$19.00/hr

Shifts Available:
2nd Shift: 3:00pm - 11:30pm, Monday - Friday

Job Location:
Joliet , IL

Bus Accessible:
No

Call or Visit Us:
2400 Caton Farm road
Crest Hill , IL
8157449000

• Handle incoming customer service calls
• Dispatch incoming customer phone calls
• Accept customer calls and return customer
• Maintain customer service related information for customer accounts
• Ensure quality customer service and customer satisfaction
• Maintain customer service voicemail and return customer calls
• Provide customers with superior customer service
• Provide customer service for internal customers
• Capturing customer information and answering customer inquiries
• Resolve inbound customer calls regarding account
• Take customer orders and provide high-quality customer service
• Make out going customer service calls
• Work with customer service manager to ensure proper customer service
• Resolve any customer service issues
• Answering inbound calls and providing excellent customer service
• Provide customer support and handling customer inquiries
• Combining excellent customer service skills
• Assure quality customer service to all customers
• Provide exceptional customer service to all customers
• Provide superior customer service with all customer interactions