Description:

Process requests for orders, returns, warranties, price requests and part identification. Communicates lead times to customers via the sales order process. Coordinates with other departments in handling purchase orders, quotations, part identification and providing support to our customers and sales representatives.KEY RESPONSIBILITIES (Include but not limited to)-Adhere to all company QMS SOP and work instructions-Process requests for part identification, purchase orders, returns, order changes, adjustments and cancellations directly from customers, original equipment manufacturers and distributors.-Work within customer portals for order retrieval-Perform order entry of customer purchase orders which includes validation of order, entry into Epicor, sending order confirmation to customer and sale person.-Achieve and maintain rapport with customers and sales team to provide a positive experience.-Handle incoming telephone, email and fax requests while updating the Call Log in Epicor for all orders and activities that are customer impacting.-Use Epicor to retrieve customer information, pricing information, purchase order status and to change customer purchase orders when necessary.-Follow up on inquiries by checking Epicor for delivery information.-Work closely with Accounts Receivable to inform them of a pending PO. AR to call the customer to release the account from credit hold.-Manage order changes which include the following activities-Proactively communicate changes to customers-Process changes in Epicor business system-Communicate changes to production-Answer 20-30 calls and process 15+ orders a day

Skills:

customer service, order entry, erp system, data entry, computer, systems, call, phone, email, process, purchas orders, manufacturing, Call center, Data entry, Service, Inbound call, Microsoft office, Customer support, Microsoft, epicor

Top Skills Details:

customer service, order entry,erp system

Additional Skills & Qualifications:

MUST HAVEs -1-2 years of customer service experience -Data Entry Skills (Test on Data Entry Alpha Numeric Test) -High School Diploma NICE TO HAVEs -Sales Support -Epicor ERP Software-Order Entry-technical support, service, or knowledge SOFT SKILLS Strong attention to details.Good verbal and written communication skills. Ability to write emails.Experience using PC / Intermediate Microsoft, Outlook, Word and ExcelAbility to add and subtract whole numbers to match PO and order entry.Ability to apply common sense understanding to carry out detailed but uninvolved written or oral instructions. Ability to handle a variety of tasks and the ability to prioritize them. Must be able to work independently and be very organized.

Experience Level:

Entry Level

About Aston Carter:

At Aston Carter, were dedicated to expanding career opportunities for the skilled professionals who power our business. Our success is driven by the talented, motivated people who join our team across a range of positions from recruiting, sales and delivery to corporate roles. As part of our team, employees have the opportunity for long-term career success, where hard work is rewarded and the potential for growth is limitless.

Established in 1997, Aston Carter is a leading staffing and consulting firm, providing high-caliber talent and premium services to more than 7,000 companies across North America. Spanning four continents and more than 200 offices, we extend our clients capabilities by seeking solvers and delivering solutions to address todays workforce challenges. For organizations looking for innovative solutions shaped by critical-thinking professionals, visit Aston Carter is a company within Allegis Group, a global leader in talent solutions.

The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

If you would like to request a reasonable accommodation, such as the modification or adjustment of the job application process or interviewing process due to a disability, please call 888-237-6835 or email for other accommodation options. However, if you have questions about this position, please contact the Recruiter located at the bottom of the job posting. The Recruiter is the sole point of contact for questions about this position.