Ceridian is a global leader in Human Capital Management technology. Simply put, we allow our customers to do the most complex things well (HR, Payroll, Benefits Administration, Workforce Management and Talent Management) and do them to scale.

Makes Work Life Better is our brand promise, not only to our customers, but to our employees as well. Our flagship platform, Dayforce, helps leaders make smart decisions based on data, strategy and intelligence that create value and maximize productivity.

How do we make work life better?

• By delivering an award-winning product, conceptualized and developed by award-winning leaders, that result in award-winning customer employee experiences
• By hiring highly innovative, diverse talent that fully embraces and embodies our core values in everything they do: Customer Focus, Equity, Shared Ambition, Agility, Transparency, Optimism
• By using modern technology, such as voice-activation with Dayforce Assistant and access to your money as soon as you earn it with Dayforce Wallet to stay in rhythm with the evolving demands of our 4 million global users

We understand that no matter where you are, choosing a new employer is always one of life's most stressful events. We encourage you to check us out at Ceridian.com to learn more about how we are impacting the world of work for our customers, employees and you!

Location: For this role we are open to remote work anywhere in the United States or Canada within the Eastern or Central time zones.

The Business Operations Analyst is a motivated, self-starter who will support the success of the Services group on behalf of Finance by working by with our team in Mauritius to ensure that the most accurate projects are set up for implementation using our internal systems, primarily NetSuite and SFDC. The Operations Analyst will join the Services - Finance team to participate and drive the administrative lifecycle of projects from project creation to project completion including setup, maintenance, closure and/or cancellation.

ESSENTIAL FUNCTIONS

• Gain foundational understanding of current and future business processes.
• Be able to read a customer contract and understand how a project in NS/SFDC must be set up to accommodate the terms.
• The ability to pivot between job functions quickly, ensuring quality and on-time delivery.
• Back up for other Services - Finance functions within NA and Mauritius.
• Problem solve with the ability to effectively troubleshoot to identify root causes and recommend and develop effective solutions to either improve an existing workflow or create a new one.
• Participate in special projects, process improvements and initiatives as required.
• Team oriented with the ability to mentor others in understanding the nature of the whole application.

EDUCATIONAL/SKILL/EXPERIENCE REQUIREMENTS

• Bachelor's degree
• 3-5 years of work experience (NetSuite, SFDC with Financial Force or similar applications for ERP, CRM or Ecommerce)
• Skills and Qualifications
• Problem solving skills with the ability to effectively troubleshoot problems to identify root causes and recommend and develop effective solutions
• Minimum 3 years of experience NetSuite and/or SFDC preferably with Financial Force or similar applications for ERP, CRM or Ecommerce
• Proven ability to document requirements, issues, and outcomes
• Excellent organization, communication, presentation, and collaboration skills
• High attention to detail
• Experience with change management and process adoption
• Experience working with professional services organizations is a plus

Ceridian is fueled by the diversity of our talented employees. We are an equal opportunity employer and consider and embrace ALL individuals and what makes them unique. We believe our employees should be happy and healthy, with peace of mind and a sense of fulfillment. We provide our employees with comprehensive benefits for various life circumstances and needs, great opportunities for career development, and a balanced lifestyle to achieve personal and professional success. We encourage all individuals to apply for positions that fit their passions.

We thank all applicants in advance for their interest in this position; however, only those selected for an interview will be contacted. If you are selected for an interview, you will be contacted by a Ceridian Recruiter with a @ceridian.com email directly from our organization.

Other details

• Job Family Administrative
• Job Function Implementation
• Pay Type Salary

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