Smart Resources/Accountable Search has joined with a payment processing firm in search of a Customer Service Representative. This is a great company located in downtown Chicago. The ideal candidate will have previous customer service experience, strong communication, interpersonal, and organizational skills. This role will be a hybrid position.

Responsibilities include, but not limited to:

• Process payments for clients
• Assist agents, dealers, and administrators with customer issues
• Process customers' incoming correspondence by reviewing, sorting and investigating content
• Prepare production reports
• Maintain relationships by investigating and resolving billing errors

Experience:

• Previous customer service experience
• Strong organizational skills are very important for this role
• Ability to handle inbound and outbound calls

If interested in learning more about Smart Resources and this opportunity, please submit your resume for consideration.

*Only candidates with backgrounds who match our client's requested experience will be contacted. Do not take this as a poor reflection on your experience, just a decision for the specific needs of our client's project/job. We look forward to working with you.