Corporate Customer Account Specialist

(Monday to Wednesday)

What you'll do:

You'll be responsible for delivering exceptional service to our clients and their employees regarding their company mobile device. You'll be diagnosing, troubleshooting and resolving issues regarding ordering, billing enquiries, software issues, and helping them to gain platform access. You'll be working on the telephone, via a portal, on live chat and via email, so they'll be plenty of variety to your working day. You'll also be completing tickets in your queue within pre-set time limits, so the ability to prioritize your own work is essential. This is a high-volume role, supporting our corporate customers, you'll be working through several items simultaneously- taking calls, handling 2-3 live chats at a time, and working on multiple client in-boxes, so you must be happy working in a fast-paced setting. You're not going to be pushed to complete a call every 3 mins, we prefer to work under "first call resolution" goals, ensuring the customer has their issues handled properly and completely first time. You're going to get great training and be supported by exceptional managers, who will ensure you have what you need to succeed in the role.

You will be working an 8-hour shift (either 8am-5pm or 9am-6pm Eastern), Monday to Wednesday, which will also include any holidays.

Who you are:

Integrity Excellence Courage Selflessness are the values we live by and we look for that in all our staff. In addition to these values we are looking for people experienced working in a Service Desk/Support Center environment, supporting a technical/telco product and confident handling volume calls and managing a queue of tickets. You're enthusiastic about providing phenomenal support for clients and consider yourself to be a committed problem-solver. You'll be expected to meet or exceed established activity goals, so we need someone who knows and understands how to meet customer SLA's and internal KPIs. If you are courteous and professional, as well as passionate about providing the highest level of customer service, then we welcome you to apply to become an essential part of our team!

Where you'll work:

Work from home anywhere in mainland US.

Who we are:

Tangoe is powered by cutting-edge technology and the top people in the IT lifecycle management industry. Customers count on us to pay their bills, process their orders, manage their inventory, and find them savings for their global telecom, mobile, and cloud technology environments. In other words, we're really rather fabulous, and Gartner rates us as "Visionary"!

What we offer:

A competitive hourly rate, great training and wonderful colleagues. We're ambitious, friendly, driven, and passionate. If you want to be a part of a like-minded team in an evolving, challenging marketplace, that offers great opportunities for future career progression then it's worth us having a chat.

The Legal Stuff in really small print:

More Information About Tangoe:

Tangoe reaffirms its commitment to providing equal opportunities for employment and advancement to qualified employees and applicants. Individuals will be considered for positions for which they meet the minimum qualifications and are able to perform without regard to race, color, gender, age, religion, disability, national origin, veteran status, sexual orientation, gender identity, current unemployment status, or any other basis protected by federal, state or local laws. Tangoe is an Equal Opportunity Employer - Minority/Female/Disability/Veteran/Current Unemployment Status.

Tangoe is committed to working with and providing reasonable accommodation to individuals with physical and mental disabilities. If you need special assistance or an accommodation while seeking employment, please call (973) 257-0300. We will make a determination on your request for reasonable accommodation on a case-by-case basis.

The law requires Tangoe to post a notice describing the Federal laws prohibiting job discrimination. For information regarding your legal rights and protections, please visit Tangoe's career page at .

As a Federal Contractor, Tangoe is required to participate in the E-Verify Program to confirm eligibility to work in the United States. For information please visit Tangoe's career page at .

Tangoe will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay. For information please visit Tangoe's career page at .

Notice to Recruiters and Agencies: Tangoe prefers to recruit candidates directly, rather than through a third party recruiter or agency. Do not submit or present your candidate(s) through any means (e-mail, fax, phone, mail, verbal referral) to Tangoe or any employee of Tangoe. In the case of candidate(s) submitted or presented to Tangoe by a recruiter or agency without a signed agreement in place for the specific position or without a specific open requisition, Tangoe explicitly reserves the right to pursue and hire those candidate(s) without any financial obligation to the recruiter or agency. To request consideration as a Recruiting Vendor, please contact our recruiting department.