Employment Type:

Full time

Shift:

Description:

The Practice Director is responsible for managing clinical program operations, budgets, patient access and satisfaction of physicians and staff. Responsible for standardizing the workflow in their areas across the Ambulatory Enterprise. Directors will assess current physician practice and daily operations while identifying areas for improvement by working with the Executive Director and the Ambulatory Operations Vice President. The Director also works with the Clinical Program to develop and implement plans to expand services and market share, enhance quality, improve clinical and technical operations, and increase patient/staff/physician satisfaction. Monitors financial performance to meet/exceed budgeted targets. Monitors Clinical Productivity to meet targets.

Must be willing to travel between locations on a regular basis

Financial

1) Develops and monitors the annual budget and productivity for the practice including projections of physician and ancillary visits. 2) Insures practice achieves budget performance and strives to meet the budgeted margin for the practice (revenue/visit; net income/visit). 3) Identifies/reviews charge master regularly to ensure they are accurate and cover the cost of operations especially for new programs/services. 4) Clears system edits for coding flags as needed. 5) Develops and revises contingency plans monthly to insure access for patients and visit volume targets are met. 6) Reviews operations reports (missing charges, late charges, open encounters, denials, etc.) to identify trends or issues and follows through to address these issues. 7) Ensures Staffing skill mix to volumes and manages overtime per organizational benchmarking. 8) Meet organizational goals for collections (copay balances etc.)

Operations

1) Works with outside contractor for maintenance of contracts and equipment 2) Oversees appropriate Capital Requests for Clinical Program 3) Assesses and revises, as necessary, an appropriate staffing/skill mix for the practice. 4) Assesses and adjusts exam room assignments to physicians to maximize efficiency and productivity. 5) Develops, revises and reviews all necessary operational policies and procedures. 6) Continually reviews and adjusts operations in order to maximize efficiency improve practice work flows. 7) In collaboration with specialty practices, supports specialty physicians in satellite practices. 8) Communicates and ensures compliance with medical center policies and procedures. 9) Regularly assesses access and efficiency of triage operations and adjusts processes accordingly. 10) Reviews EPIC processes for opportunities for improvement among physicians and staff and secures necessary assistance (training, optimization, billing, coding, etc.) to address issues. 11) Regularly monitors phone statistics and Televox Reminder performance to identify opportunities for improvement and implements action plans as necessary. 12) Routinely monitors wait times

(i.e., access for appointments and waiting in office) and develop plans to address issues with Medical Directors, Site Director, faculty and staff.

Quality Improvement

Quality Improvement 1) Participates and assures compliance with all regulatory agencies (TJC, IDPH, etc.). 2) Develops a QI plan for the practice and reports on the components at least quarterly. 3) Critically analyzes QI data and formulates action plan as needed each quarter. 4) Completes all QI audits and insures that these are turned in on time. 5) Utilizes appropriate benchmarks to assess performance and stimulate change. 6) Ensures staff knowledge and participation in quality improvement activities. 7) Reviews patient satisfaction data regularly and addresses a minimum of two areas per fiscal year for targeted and significant improvement. 8) Ensures that the service expectations of both internal and external customers are met.

Human Resources

Human Resources 1) Responsible for hiring and HR management of clinical program staff. 2) Encourages and supports professional growth and/or staff activities that directly relate to the developmental needs for the practice and staff. 3) Serves as a role model, mentor and professional colleague for other members of the management team by lending support and sharing best practices. 4) Cultivates an environment where physicians and support staff work together as a team to improve practice operations. 5) Reviews turnover statistics and regularly solicits feedback from staff on satisfaction with job and addresses issues to maximize staff engagement. 6) Develops action plans to address priority issues in employee engagement surveys.

Program Development

1) Implements program development as determined by strategy/clinical Program. 2) Coordinates the implementation and integration of new programs and physicians in the practice. 3) Plans and/or participates in activities in the community as appropriate. 4) Suggests opportunities for expansion bases on patient population needs, physician referral or community access.

Facility Responsibilities

1) Ensures that practice facility meets regulatory and infection control standards. 2) Works with appropriate department or supplier of services when services to facility are interrupted. 3) Ensures that safety policies and procedures are followed by all personnel at the facility. 4) Other duties as assigned.

Minimum Education:

Required: Masters Degree

Specify Degree(s): MSN, MBA or MHA

Minimum Experience:

Required: 6-10 years of previous job-related experience

Managerial Experience:

3-5 years

Licensure/Certifications:

Preferred:

Six Sigma Black Belt Six Sigma Green Belt

RN

Trinity Health's Commitment to Diversity and Inclusion

Trinity Health employs about 133,000 colleagues at dozens of hospitals and hundreds of health centers in 22 states. Because we serve diverse populations, our colleagues are trained to recognize the cultural beliefs, values, traditions, language preferences, and health practices of the communities that we serve and to apply that knowledge to produce positive health outcomes. We also recognize that each of us has a different way of thinking and perceiving our world and that these differences often lead to innovative solutions.

Trinity Health's dedication to diversity includes a unified workforce (through training and education, recruitment, retention and development), commitment and accountability, communication, community partnerships, and supplier diversity.