Job Description:
The Mortgage Loan Coordinator (MLC) role is a Preferred Lending sales support position, typically providing dedicated operational and sales support to multiple Credit Solutions Advisors (CSAs). Incumbents may also support office initiatives on a regular basis.
A MLC will be a point of contact for the client and must be able to effectively communicate to the client. However, a MLC cannot make declination calls. The MLC may partner to perform pipeline reviews to ensure completion of pre and post Initial Credit Decision tasks, receipt of client conditions, including upload and review for potential additional documentation indicated, and Kept Informed Routines.
Tasks include supporting Credit Solutions Advisors throughout the loan process, including collecting additional documents as required by underwriting to ensure timely closing of loans. However, a MLC cannot take applications, quote rates or sell products. They will serve as a liaison between fulfillment and underwriting and the client. MLCs will partner closely with Credit Solutions Advisors to deliver exceptional client care. They will focus on delivering an exceptional client experience through connecting clients to our digital capabilities.
This position may be subject to SAFE Act Registration Requirements. Pursuant to the SAFE Act requirements, all applicants for employment who will be engaged in residential loan mortgage originations (as defined by the SAFE Act) must register with the federal registry system and maintain a status in good standing under the SAFE Act requirements. If at any time the Bank determines that your position requires SAFE Act registration, you will be required to register and to submit to the required SAFE Act background check and registration process. Failure to register successfully or to maintain a status in good standing under the SAFE Act will affect your eligibility for continued employment and may result in your immediate termination.
Required skills:
Desired Skills:
Initially you may be required to work from home and/or remotely in this role:
Internet Service Provider at home (no public WiFi or Internet)(high speed internet access and a secure or password-protected internet connection)
Sufficient room to set up a laptop, monitor, keyboard and mouse
Comfortable space to work for a full shift
Quiet, private and SECURE space in which to work
Shift:
1st shift (United States of America)
Hours Per Week:
40