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Training & Customer Satisfaction Specialist (REMOTE)
Buffalo Grove, IL
Job Description
Summary of Position
The Training Specialist will provide technical training to our customer’s as well as our employees and become the subject matter expert (SME) with ARxIUM’s OptiFill product line. This will entail becoming proficient with workflow of Prescription Processing System (PPS) user interfaces and functionality.
Essential Functions
Education and Experience
If you want to play a crucial role in the modern-era pharmaceutical industry, then join our team! ARxIUM offers a competitive salary and benefits package including a company match 401K and opportunity for personal and professional growth.
Please note that candidates need to be eligible to work in the U.S. now and in the future without ARxIUM sponsorship for an employment-based visa.
ARxIUM is an Equal Opportunity Employer – Disability and veteran. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, protected veteran status, or disability status or other characteristics protected by law.
If you are a job seeker and require accessibility assistance or an accommodation to apply for one of our jobs, please submit a request by telephone or via e-mail. In order to appropriately assist you with an accommodation, we ask that you please specify the assistance needed. The dedicated voicemail and e-mail options are reserved only for applicants needing accessibility assistance or an accommodation in order to apply for a job with us. Someone will get back to you within one business day.
To request an accommodation by telephone, leave a message at 1-847-808-2600.
To request an accommodation by e-mail, send a message to careers@arxium.com
DISCLAIMER
The above statements are intended to describe the general nature and level of work being performed by employees assigned to this classification. They are not intended to be construed as an exhaustive list of all responsibilities, duties, and skills required of personnel so classified.
ARxIUM is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, protected veteran status, or disability status or other characteristics protected by law.
The Training Specialist will provide technical training to our customer’s as well as our employees and become the subject matter expert (SME) with ARxIUM’s OptiFill product line. This will entail becoming proficient with workflow of Prescription Processing System (PPS) user interfaces and functionality.
Essential Functions
- Develop training programs for our OptiFill product line that will be used for both customer and employee training
- Create, update and review current course training materials and revise as each new release of our proprietary software is updated
- Deliver instructor-led training for customers and employees
- Act as the key point of contact with our product development team to know and understand how the upgrades affect training and revise course material as needed
- Continually work with the OptiFill PPS roadmap to maintain alignment with our product development team and the needs of the customer
- You will travel to customer sites to deliver training as needed. We anticipate this will be required approximately 35% of the time. This may require multiple weeks in a row to be travelling followed by a period of time at home, dependent upon customer needs.
- Build and maintain strong, long-lasting client relationships
- Clearly communicate the progress of monthly/quarterly initiatives to internal and external stakeholders
- Forecast and track key account metrics (e.g. monthly usage reports) Prepare reports on account status
- Collaborate with sales team to identify and grow opportunities within territory
- Assist with challenging client requests or issue escalations as needed
- Analyze processes and makes recommendations for improving efficiency and client satisfaction
- Demonstrated experience in developing and delivering technical training to a broad audience, which will include users of our products and employees
- Experience with SalesForce.com would be preferred
- Must be able to effectively prioritize and execute tasks in a high-pressure environment and be capable of adapting to shifting priorities in the daily workload.
- Must be able to work both independently and take on a leadership role a team-oriented collaborative environment.
- Excellent listening, negotiation and presentation abilities
- Strong verbal and written communication skills
Education and Experience
- A degree or diploma which focuses on adult learning and the ability to deliver technical training
- Broad technical knowledge in pharmacy automation, which allows the incumbent to understand the relationship between the electrical, software and overall process workflow
- An equivalent combination of education and experience would be acceptable
If you want to play a crucial role in the modern-era pharmaceutical industry, then join our team! ARxIUM offers a competitive salary and benefits package including a company match 401K and opportunity for personal and professional growth.
Please note that candidates need to be eligible to work in the U.S. now and in the future without ARxIUM sponsorship for an employment-based visa.
ARxIUM is an Equal Opportunity Employer – Disability and veteran. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, protected veteran status, or disability status or other characteristics protected by law.
If you are a job seeker and require accessibility assistance or an accommodation to apply for one of our jobs, please submit a request by telephone or via e-mail. In order to appropriately assist you with an accommodation, we ask that you please specify the assistance needed. The dedicated voicemail and e-mail options are reserved only for applicants needing accessibility assistance or an accommodation in order to apply for a job with us. Someone will get back to you within one business day.
To request an accommodation by telephone, leave a message at 1-847-808-2600.
To request an accommodation by e-mail, send a message to careers@arxium.com
| E-Verify | EEO is the Law Poster | Supplement |
| ARxIUM Policy on EEO | Pay Transparency Nondiscrimination Provision | Right to work statement |
DISCLAIMER
The above statements are intended to describe the general nature and level of work being performed by employees assigned to this classification. They are not intended to be construed as an exhaustive list of all responsibilities, duties, and skills required of personnel so classified.
ARxIUM is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, protected veteran status, or disability status or other characteristics protected by law.
Job Summary
Employment Term and Type
Regular, Full Time
Hours per Week
40
Work Hours (i.e. shift)
1st Shift
Required Education
Associate Degree
Required Experience
5+ years
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