Parts and Services Sales Representative

About Us

Daifuku is the nation’s leading independent, U.S.‐based provider of intelligent material handling systems. With hundreds of engineers in‐house, the company designs, manufactures, integrates, and installs the full spectrum of intralogistics solutions. We provide leading‐edge conveyor and sortation systems, voice and light‐directed order fulfillment equipment, controls and software, robotics, mezzanines, and structures.

If you want to join a team of industry leading experts and who want to create an impact on the future of material handling solutions, we want to hear from you.

Position Summary 

Performs Sales activities and customer service functions for assigned accounts. Meets and exceeds sales objectives by building and maintaining relationships related to our existing customers and integrator/partners.

Sales Responsibilities:

• Is the primary point of contact for assigned customers’ conveyor system spare parts orders.
• Promotes the value of “spare parts inventory” with assigned customers to achieve sales objectives.
• Communicates spare parts order updates to customer and facilitates any necessary changes.
• Responds and completes customer inquiries in a timely fashion.                       

Customer Service Responsibilities:

• Manages spare parts purchase orders and provides follow up support.
• Promotes the value of our eCommerce site with customers and works with other departments to support sales growth
• Sets up and maintains customer access to wynparts.com
• Schedules and conducts tutorial introductions to the site

• 3 years of conveyor experience preferred
• Bachelor’s degree in a technical field required
• Good understanding of Sales Cycles and KPI’s.
• Able to cultivate and build relationships with existing customers
• Ability to generate Sales Reports using various reporting tools.
• Able to use MS Office including Excel, MS Word, PowerPoint
• Basic knowledge of equipment applications for conveyor and sortation systems
• Mechanical and customer service aptitude and experience
• Excellent verbal and written communication skills and listening skills
• Team-oriented and collaborative