Connecting you to astounding possibilities
Astound Broadband has been a part of your community for years providing award-winning internet service and 24/7 local customer support. We’re evolving to better serve you, your passions, your work, your life. We’re evolving so that you can connect to a world of astounding possibilities.

Our Mission

Our mission statement starts with taking care of each other to make sure every one of our employees has what they need to take care of you.

We will do what we say we’re going to do. We live by our mission each and every day.
 

• Take care of our customers
• Take care of each other
• Do what we say we are going to do
• Have fun!

Our Values

Honesty & Integrity
Our teams work with integrity every day; it’s about always doing the right thing – every time, all the time. Doing the right thing and delivering on what we promise strengthens the relationships we value most – our customers and our teams. That’s our honest commitment.

Trust & Empowerment
Our teams are empowered to make decisions that put the customer first, in everything we do. We create an environment where everyone feels safe and encouraged to share ideas, inspiring a bias for action that drives an astounding experience.

Family
Family first – we’re committed to cultivating an atmosphere of belonging through compassion, mutual respect, support, and taking care of each other.

Diversity, Equity & Inclusion
Embracing diversity, equity, and inclusion, leads to cultivating an environment of belonging which is essential to taking care of each other. Our goal is to amplify diverse thoughts and perspectives to drive innovation toward results that Astound. It’s foundational to how we make exceptional the standard.

Creativity
Fostering an environment where creativity thrives creates opportunities for our teams to safely share perspectives, collaborate to find innovative solutions, and deliver astounding customer experiences — all while having fun! Creativity arises from diversity of thought and that’s what drives the best innovation.

Customer Service
Taking care of our customers is our number one priority. We strive to get it right the first time, do what we say we are going to do, and astound you with every interaction. We understand that we’re not perfect, and sometimes miss the mark – our pledge is to make it right. Exceptional customer service is our standard.

Community & Social Impact
Within our deep-rooted culture is a drive to leave a positive, meaningful, and lasting social impact in the communities we serve. From volunteerism, to financial investments, to career opportunities — our hyper-local partnerships support growth, advance equity and inclusion in the communities we work and live. Through these actions, our organization makes connections that support opportunity for all.

Our Commitment to Diversity, Equity & Inclusion

At Astound Broadband, our pledge to our customers goes beyond being fanatical about delivering astounding service. We are passionate about embracing and celebrating diverse backgrounds, cultures, and ideas to drive meaningful change from the inside out. While our focus has been on making internal changes, our commitment to diversity, equity and inclusion extends to the communities we serve.

Astound stands against systemic racism, sexism, homophobia, transphobia, ageism, ableism, xenophobia, religious bias, and all discriminatory practices that create and maintain inequality across our nation.

From volunteerism to providing affordable, reliable Internet to underrepresented families through the Internet First program and the Affordable Connectivity Program; to expanding our work with women and minority-owned businesses; to investing in hyper-local partnerships that drive economic growth, it’s about genuinely doing our part to make a difference in the communities we live, work and play.

People: Our Greatest Strength
Our amazing local teams drive our success. The skill and diversity amongst our workforce enable us to discover and deliver solutions for today’s and tomorrow’s needs. Supporting and engaging our teams is paramount to delivering astounding service. That’s why we are committed to helping every teammate feel seen, heard, safe, and supported.

Inclusion Matters
Diversity, equity, and inclusion inspire innovation and productivity. We recognize that many communities have been historically excluded and commit to being a better advocate today. Astound Broadband is passionate about creating an inclusive workplace that empowers our teams to be themselves—to think, create, and thrive.

Our goal is to be better listeners to ensure representation, accessibility, pay equity, and empowerment for all. Investing in continuous feedback and listening helps us identify and respond to the unique needs of our diverse workforce, customers, and communities. When our teams are engaged and appreciated all customers and communities benefit.