Unfold a Better Experience
Linens may be the most personal element of The Patient Experience. Patients spend most of their time in your hospital in contact with your linens. They wash and dry themselves with your linens. They sleep on them. The tactile perception of cleanliness and quality of linens is immediate.
Everyone unfolds a better experience with Crothall Laundry & Linen Services. Your Nursing Staff experience is better. Your Patient experience is better. Your Linen Management experience is better and even your CFO experience is better as costs drop.
We are the leader in hospital laundry processing for healthcare facilities. With over 550 laundry accounts, we process over 630 million pounds of laundry throughout North America annually, with responsibility for laundry plant operations in 55 facilities ranging from 520,000 pounds to 90 million pounds.
Ordinary people doing extraordinary things define Crothall. People are the true “product” in the service industry – the right people with the right training, working in a culture that celebrates them. We start by searching out those with a caring spirit and then provide them the training and environment to become “Craft Masters”. Productivity is critical but we believe productivity without passion is a mistake.
Crothall is proud to be part of Modern Healthcare’s Best Places to Work in Healthcare eight years in a row. Crothall earned a spot in the Top 100 as judged by our own employees. While flattering to be in such great company, it’s also humbling to know that it was our own employees who voted us there.
It takes a culture of “humble heroes” to deliver a Welcome Experience. You need engaged and passionate people serving your Patients at every possible touchpoint – we search out, hire and train those who want to give more than they are asked. 81% of Crothall Employees report that “…I am motivated to contribute more than what is asked of me” in our recent Engagement Survey.
Our “rudder” is our Crothall Values. Crothall is fortunate to have Senior Leadership that has guided us for over a quarter century. They understand that people who enjoy their culture and their work deliver better service. Our “grand experiment” has proven that when you treat your Team with respect and celebrate their successes they in turn treat all of their Clients the same…and their passion is evident and noticeable.
Many service companies talk about their culture – Crothall lives it. We understand that real service, service with passion and a smile, comes from people who enjoy what they do and where they work. A place where they can get the training they need to be masters of their craft. A place where they can count on their peers and Supervisors alike to do as they promise. A place where they are celebrated as well as held accountable. A place where they are respected and where their role is important.
It is gratifying to be recognized as an employer of choice. It was our people who voted Crothall into Modern Healthcare’s “Top 100 Best Places to Work” eight years is a row. Forbes recognized our parent company Compass Group USA as one of “America’s Best Employers” in 2017. Compass ranked higher than any other food and support services provider in America.
Our Mission can only be achieved by passionate, engaged people. The culture where such professionals thrive must have a rudder – Crothall Values provide that rudder.
All Crothall services contribute to a Welcome Experience. We touch the lives of everyone in a hospital – Patients, Families, Clinical Staff, the Community and our own Crothall Associates. We’re focused on The Experience for everyone – every person and every touchpoint can create a better Patient experience.
Our passion for The Experience is the foundation for our Positive Impressions™ program. Crothall has the only national team of specialized Patient experience managers helping every Crothall Associate deliver a better experience.
We create Craft Masters. Crothall Healthcare never blends the technical delivery of our seven services. Focused performance within a single skill set makes our Associates best in class – that’s why Crothall is the nation’s leader in Healthcare support services. Come join our team of specialists.