The old adage of "the customer is always right" only goes so far. When companies are faced with overbearing clients or customers with unrealistic expectations, it can create a host of problems. Nationally acclaimed corporate attorney Garret Sutton, author of "Toxic Client: Knowing and Avoiding Problem Customers," explains how these toxic customers can harm your employees and negatively impact the whole organization. Host Tim Muma also finds out how companies should spot and handle these problem customers.
On Management Decisions (formerly Executive Decisions) we discuss topics that pertain to employers, especially upper-level managers, human resources professionals, and executives to gain an understanding of their roles and strategies. It's an inside look into their thoughts and behaviors which make them and their businesses successful.