Until recently, professional service consisted of human providers having real-time, face to face interactions with customers that were rewarded according to the amount of time spent. In this traditional model, advice or products are highly customized, focusing on the needs of individuals. But in the near future, disruptive new models for the production and distribution of expertise are emerging thanks to advances in digi...

People like to be appreciated. In fact, we need it. If a friend or colleague offers us a warm and sincere “thank you,” we tend to feel acknowledged and validated. And each little expression of gratitude might help create a sense of connection between those giving and receiving thanks. Psychologists say that feeling appreciated promotes a healthy sense that we are valuable and that our life has meaning. And go...

In a research paper, Understanding the Long-Run Decline in Interstate Migration, Greg Kaplan and Sam Schulhofer-Wohl of the Federal Reserve Bank of Minneapolis analyzed the secular decline in interstate migration in the United States between the early 90s and the early aughts. They found that while gross flows of people across states are about 10 times larger than net flows, they declined by around 50 percent over the study...

In a recent interview with my good friend Alisa Cohn, entrepreneurial coach, I asked her for her thoughts on the biggest leadership challenges for CEOs and founders of startups. Alisa, voted one of Boston’s Top 10 coaches by Women’s Business, executive coach and Marshall Goldsmith 100 Coach, taught me quite a bit! Below are learnings from our conversation that I think will help you too. Marshall: I’ve f...

* 3 tips for making most of holiday season - Know yourself and job target. - Prepare an elevator speech. - Build your online professional profile on social media channels, and network at holiday events. * 3 tips for achieving - Measure success by your standards. - Enjoy the process mastery. - Set attainable goals. * 3 tips for growing in current job - Identify needs, skills and other personal qualities you wa...

There’s this idea of late that the younger generations place a higher priority on living an integrated life than older generations. But I’m not so sure this is a generational concept. Instead, I suspect it’s more of a trend of our times, a trend that involves most of the workforce regardless of age. The belief that we should strive for balance in our work lives has been gaining momentum for a couple of...

Criticism is the practice of judging the merits and faults of something, according to Wikipedia. We all have to handle negative feedback at times. Some of it may be constructive feedback, and some may be cruel! Criticism at work can affect every part of your life, adding stress during work hours and invading your thoughts outside the office. If you don't handle it well, negative feedback from your superiors and colle...

Few things inspire me more than witnessing the potential in extreme leaders like the ones I recently spoke to at Denver’s Columbine High School. They were a thousand miles away, but the magic of modern technology allowed us to see each other and have a lively discussion about the connection between two of my favorite topics – leadership and storytelling. And I ended the call excited about the future those leader...

Most corporate cultures place a high value on accomplishment and productivity, which explains why so many compulsive, driven leaders rise to executive positions. While compulsive leaders can claim credit for myriad workplace advancements, their obsession with tasks and goals contributes to employee dissatisfaction and disengagement. If you report to a compulsive leader, you likely experience mixed feelings over comple...

Leaders have a powerful influence on an organization’s culture. They set the tone for how employees perceive their work experience, so leadership and culture go hand in hand. In many ways, leaders’ success depends on their ability to help shape and uphold organizational culture. That’s a formidable task - and one that requires selflessness, conviction and strong character. Besides nurturing those qua...