The IT support specialist will be responsible for providing end user support by answering support requests. This position reports to the IT director.
As IT support specialist 1 you will:
Responsible for providing Tier 1 analytical support for Microsoft products, user endpoint workstations and networking, company mobile devices, printer/scanners, access points and A/V solutions.
Responsible for providing end user support for approved software titles- including installation, configuration, and version upgrades at all company levels.
Responsible for troubleshooting, documenting solutions for computer systems including maintaining of knowledge base.
Responsible for administering security systems and asset inventory.
Responsible for making recommendations and exercising judgment within generally defined practices and policies in selecting means, methods and techniques for obtaining solutions.
Responsible for coordinating with currently established vendors to procure and configure new and existing user workstations.
Responsible for maintaining company assets within current company standards utilizing existing asset management tools.
Responsible for staging/set-up of new employee workspaces.
To be successful in this position, you will:
Bachelor’s Degree/IT related diploma preferred or minimum of three years of technical support experience and CompTIA IT Fundamentals Certified.
Strong knowledge of Microsoft Office365, Windows 10, Active Directory, DHCP and VPN troubleshooting.
Experience supporting laptops, mobile devices and wireless devices.
A+, MCP or working equivalent. MCDST & MCSE designation or the willingness to obtain.
Excellent customer service skills.
Ability to handle emergency situations in a calm and directed fashion.
Must possess exceptional problem solving, critical thinking and analytical skills.
Strong teamwork and interpersonal skills, attention to detail and deadline orientated.
Ability to work with various levels of employees and communicate in a professional manner under pressure.
Process driven but must be able to work in a team environment.
Ability to lift 50lbs.
James McHugh Construction Co. is an equal opportunity employer and does not discriminate on the basis of race, color, gender, religion, age, national origin, citizenship status, veteran status, sexual orientation, genetic information, disability, and or any other basis protected by law or company policy.