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Pharmacy Operations Associate (Remote)
Chicago, IL
Job Description
Who We Are
We are a modern men's health company committed to giving men confidence as they age. Our goal is to help men break through highly stigmatized conditions using education and increasing access by making care more convenient and affordable. Our initial vertical will be treating men who are seeing changes in their energy and want to manage their testosterone levels with a combination of lifestyle changes, supplements and pharmaceutical products backed by clinically-defined protocols. Additional verticals will include longevity, behavior modification, and mindset to help us create a 360 degree optimization platform.
We're currently funded by tier 1 VCs in Silicon Valley and NYC and experiencing incredible growth.
Ideal Candidate
You have worked in a medical setting (preferably at a health-tech startup) and are comfortable with prescription terminology, including dosage quantity/frequency, compound names, and common abbreviations. You understand typical prescription workflows and requirements including payments, refills, and lab approvals. You are comfortable working remotely with colleagues and physicians, requesting information and escalating challenges when appropriate. You are passionate about delivering care to patients who desperately need help. You are highly organized, detail-oriented, reliable, a fast learner, and operate well with routine tasks according to defined procedures.
Most importantly, you are driven by a desire to advance the patient experience in the healthcare space.
Requirements
We are a modern men's health company committed to giving men confidence as they age. Our goal is to help men break through highly stigmatized conditions using education and increasing access by making care more convenient and affordable. Our initial vertical will be treating men who are seeing changes in their energy and want to manage their testosterone levels with a combination of lifestyle changes, supplements and pharmaceutical products backed by clinically-defined protocols. Additional verticals will include longevity, behavior modification, and mindset to help us create a 360 degree optimization platform.
We're currently funded by tier 1 VCs in Silicon Valley and NYC and experiencing incredible growth.
Ideal Candidate
You have worked in a medical setting (preferably at a health-tech startup) and are comfortable with prescription terminology, including dosage quantity/frequency, compound names, and common abbreviations. You understand typical prescription workflows and requirements including payments, refills, and lab approvals. You are comfortable working remotely with colleagues and physicians, requesting information and escalating challenges when appropriate. You are passionate about delivering care to patients who desperately need help. You are highly organized, detail-oriented, reliable, a fast learner, and operate well with routine tasks according to defined procedures.
Most importantly, you are driven by a desire to advance the patient experience in the healthcare space.
Requirements
- Process new and refill prescription medications accurately and efficiently using e-Prescribing software and other internal tools
- Work closely with other internal and vendor partners to ensure proper and timely shipment of medication by reviewing and resolving any gating tasks
- Review treatment plans to send prescriptions to pharmacies and ensure that prescribed therapy and care plan are appropriately communicated to patients
- Attentively complete data entry including prescription authoring, lab order generation, and other internal tracking tasks
- Investigate issues with prescriptions and lab orders to identify and resolve any errors or incomplete items
- Support our Customer Service team by troubleshooting any requests pertaining to prescriptions
- Communicate with physicians and third party vendors to resolve any issues or questions regarding patient treatment plans and requirements
- 2-3 years experience in a healthcare operations role, preferably but not required to be in pharmacy or lab operations at a telemedicine startup; in lieu of experience, highly motivated college graduates with applicable majors (e.g. healthcare administration, chemistry, biology, etc.) are also encouraged to apply
- Experience with pharmacy and/or lab software applications and prescribing/ordering workflows is a major plus
- Awareness and appreciation of regulatory and legal requirements that must be understood and maintained in the telemedicine environment
- Technically savvy and able to learn new software applications quickly
- Patient-centric - you understand our patients and their needs and always prioritize patient safety and wellbeing
- Ability to communicate professionally with other healthcare providers and vendors
- Highly organized with a strong attention to detail
- Enjoys structure and routine processes in daily work
- Sound judgement to make appropriate decisions or escalate items outside your scope
- Analytically minded problem solver
- Ability to work in a fast-paced environment with a high degree of autonomy
- Note this is not a PharmD required role.
- Competitive salary, equity, and career development opportunities.
- Health, dental, and vision insurance plan coverage.
- Budget for the technology tools you need - whether a laptop, monitor, or special software.
- Uncapped vacation and sick days.
Job Summary
Company
Hone Health
Start Date
As soon as possible
Employment Term and Type
Regular, Full Time
Required Experience
2 to 3 years
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