Responding to client (end user) questions/inquiries via telephone, email, and chat in a complete, accurate , and timely manner in accordance with service level standards (SLAs). Troubleshooting and investigating client issues and resolving or escalating appropriately. Managing occasionally unhappy client interactions and de escalating emotionally charged situations when n

Deliver outstanding customer service by responding to and efficiently resolving client issues and requests. Investigate all incoming queries and escalate to technical teams where necessary. Document all actions in CRM (Service Cloud). Provide regular follow up to clients on all outstanding queries. Assist with creating documentation and knowledge sharing. Actively contrib

The CLUB Customer Service Outfitter provides world class customer service for our guests while presenting customers with the benefits of becoming a CLUB Member. The CLUB Outfitter will be the product expert while executing account servicing and other CLUB processes to include acquiring and activating new members, CLUB sales, customer experience, peer coaching and influenc

Answers incoming calls and asks appropriate questions to assess patients' needs. Taking efficient messages with proper information. Ensures all insurance, demographic and eligibility information is obtained from patients and entered into the system in an accurate and timely manner. Register patients in system as necessary. Collects co pays, deductibles and other out of po

Mentor new team members as requested by the Team Leader. Monitor trainee accuracy and update Team Leader on progress. Manage professional growth by collaborating with Team Leader and quality assessors to identify individual training needs concerning performance, productivity and quality and ensure training goals are met. Work with Management to constantly improve procedur

The CCS II will partner with all parties informed of the status of open issues and will work closely with escalation partners to identify, document and monitor any and all exceptions to the standard processes to create a list of best practices. Onsite training requirement and flexibility with the Hybrid work model as determined by management. Problem Resolution A big part

The CCS II will partner with all parties informed of the status of open issues and will work closely with escalation partners to identify, document and monitor any and all exceptions to the standard processes to create a list of best practices. Onsite training requirement and flexibility with the Hybrid work model as determined by management. Problem Resolution A big part

Summary Serves as a customer service representative in a call center and provides work order management support for staff/customers. Essential Duties and Responsibilities Answers the telephone, responds to customer emails and provides general assistance to customers. Reviews and promotes service requests submitted by customers. Provides clerical support; maintains files a

Support domestic ACARS, Air to Ground and Ground to Ground Radio communications efforts as related to necessary administrative functions to promote the objective of securing customer satisfaction in maintenance and project related matters. Utilize main system applications to create purchase order requisitions and track progress. Utilize main system applications to process

Answer inbound calls, emails, and web inquiries using the first contact resolution process whilemaintaining department quality and production metrics. Document all customer interactions and conversations in the appropriate Pulse CRM fields andupdate pertinent information into Oracle order notes. Maintain an in depth knowledge of our products, both existing and new Provide

Greets and establishes positive first impressions with department patients, establishing a role as patient advocate. Provides patient education on NMH and Medicare forms. Processes patient paperwork accurately and enhances patient flow through department, generating appropriate patient encounter forms. Accurately enters patient information and test requests on department

Contact Center Lead Requisition ID 2024 25156 Job Locations US IL Lake Zurich Position Type Regular Full Time Category Claims Business Unit BUS_TPA US Excellence In Everything We Touch Position Summary Performs as the senior team Contact Center Agent, supporting the day to day monitoring of paper claim volume and distributing claims accordingly. Assists supervisor and Qua

of role Sonova USA is seeking an Open Order Specialist who will support commercial open order, nation account and escalation team. Our Offer to You Improving the quality of life of millions of people suffering from hearing loss A challenging and motivating assignment as part of a dynamic team Modern mindset and processes, accommodating flexible working conditions Opportuni

Customer Service Rep Job Locations US IL Crest Hill Location Name Crest Hill ID 2024 30476 Functional Group Operations Work Days Friday, Monday, Thursday, Tuesday, Wednesday Shift Start Hours 3 00 PM Shift End Hours 11 30 PM About Us Americold is a global provider of temperature controlled infrastructure. We partner with farmers and food producers to ensure their perishab

Why Choose a Career with the AAA The Auto Club Group (ACG) Established brand that has been around for over 100 years . Our members know and trust us! Branch Offices house travel, membership, insurance sales and support employees You will be challenged to drive new business with competitive products and help retain The Auto Club Group's 14+ million members. E xcellent Oppo