Core Skills Attracts, develops, and retains exceptional care givers and provides those care givers with an environment that fosters excellence through continuous learning. Collaborates with Human Resources and other managers to ensure appropriate staffing. Advances innovative recruitment and retention strategies for team members. Collaboratively manages the disciplinary p

Manages schedules to make best use of all resources including providers, rooms and equipment. Performs schedule maintenance activities such as opening and closing clinic templates and coordinates care alternatives for patients impacted by changes. Communicates with patients and/or clinical staff as necessary to ensure patient compliance with prescribed treatment plan. Ass

Will work as part of the team and must be flexible and adaptable. Will interact with internal customers calling for assistance. Must be proficient in Microsoft applications (Word, Excel and PowerPoint). Ability to be creative, organized, and self directed. Develops and coordinates activities required to maintain and sustain ANCC Magnet Recognition Status, including but no

Manages schedules to make best use of all resources including providers, rooms and equipment. Performs schedule maintenance activities such as opening and closing clinic templates and coordinates care alternatives for patients impacted by changes. Communicates with patients and/or clinical staff as necessary to ensure patient compliance with prescribed treatment plan. Ass

Customer Service Extends courtesies to patients, staff, and visitors in a prompt and responsive manner in all communications. Assists in monitoring visitor/employee access including the presence of badges in all patient care areas including the visitor waiting areas and alerts security as necessary. Recognizes difficult patient, staff and visitor situations, facilitates c

Greets patients as they enter the office. Obtains required patient information and performs patient registration, including verifying insurance information and collecting co pays and outstanding balances. Obtains and updates patient demographic information and company information from all patients. Answers phone and schedules appointments. Directs and documents patient ca

Greets patients as they enter the office. Obtains required patient information and performs patient registration, including verifying insurance information and collecting co pays and outstanding balances. Obtains and updates patient demographic information and company information from all patients. Answers phone and schedules appointments. Directs and documents patient ca

Communicates with patients and guests including greeting them upon arrival, confirming identity and providing necessary information related to their visit. Completes check in/out functions as directed. Confirms and updates patient identification and demographic/insurance information. Completes patient registration as needed. Obtains patient consents/authorizations. Collec

Ensures that the patient's and family's needs are communicated to healthcare providers and staff. Screens multiple requests for interpreters and prioritizes requests based on urgency of need. Assists the healthcare team in problem solving and complaint resolution related to the limited English Proficient population. Initiates and develops positive relationships with patie

Ensures that the patient's and family's needs are communicated to healthcare providers and staff. Screens multiple requests for interpreters and prioritizes requests based on urgency of need. Assists the healthcare team in problem solving and complaint resolution related to the limited English Proficient population. Initiates and develops positive relationships with patie

Act as a single point of contact for the patient, patient's family and third party payer Operate as a patient advocate Collect a treatment plan from clinical team members Gather additional approvals and estimates for add on services Responsible for coordinating the patient's arrival to NM, translation services for all appointments, transportation to and from the airport,

Communicates with patients and guests including greeting them upon arrival, confirming identity and providing necessary information related to their visit. Completes check in/out functions as directed. Confirms and updates patient identification and demographic/insurance information. Completes patient registration as needed. Obtains patient consents/authorizations. Collec

Consistently practices Patients First philosophy and adheres to high standards of customer service. This includes setting an example to peers, coworkers, etc. by fostering a team atmosphere. Responds to questions and concerns. Forwards, directs, and notifies Team Lead or Operations Coordinator of extraordinary issues as necessary. Maintains patient confidentiality per HIP

Consistently practices Patients First philosophy and adheres to high standards of customer service. This includes setting an example to peers, coworkers, etc. by fostering a team atmosphere. Responds to questions and concerns. Forwards, directs, and notifies Team Lead or Operations Coordinator of extraordinary issues as necessary. Maintains patient confidentiality per HIP

Consistently practices Patients First philosophy and adheres to high standards of customer service. This includes setting an example to peers, coworkers, etc. by fostering a team atmosphere. Responds to questions and concerns. Forwards, directs, and notifies Team Lead or Operations Coordinator of extraordinary issues as necessary. Maintains patient confidentiality per HIP