involving MacOS and Windows endpoints. The ideal candidate will have a deep understanding of MDM principles, strong technical expertise , and proven leadership skills in managing mobile device environments. This position is based in our Chicago office and we follow a hybrid policy. Responsibilities Act as a subject matter expert for the Morningstar MDM environment. Collab

Responding to client (end user) questions/inquiries via telephone, email, and chat in a complete, accurate , and timely manner in accordance with service level standards (SLAs). Troubleshooting and investigating client issues and resolving or escalating appropriately. Managing occasionally unhappy client interactions and de escalating emotionally charged situations when n

Deliver outstanding customer service by responding to and efficiently resolving client issues and requests. Investigate all incoming queries and escalate to technical teams where necessary. Document all actions in CRM (Service Cloud). Provide regular follow up to clients on all outstanding queries. Assist with creating documentation and knowledge sharing. Actively contrib

As a Technical Support Technician, you will leverage your IT expertise and customer service skills to provide comprehensive technical support within a law firm setting. Your role will be pivotal in ensuring client satisfaction by effectively resolving hardware and software issues and understanding the unique needs of a law firm's IT environment. DUTIES AND RESPONSIBILITIE

SUMMARY The Endpoint Engineer is a key member of the Endpoint Management team at Winston & Strawn, an international law firm with more than 900 attorneys in 16 offices around the world. The Endpoint Management team is responsible for the development, deployment, maintenance and support of the firm's physical and virtual desktop environments and mobile devices, as well as

The System Administrator position supports the effective use of the College's administrative computer systems. This is done by providing system administration, business analysis, computer programming support, software troubleshooting, and working with students, faculty, and staff to accomplish the College's goals through the use of the ERP system(s). This position will le

Onsite/Hybrid Chicago, IL, 60606 Offer 1st line in person and telephone support to internal users with IT software or hardware questions Resolve standard IT problems on the telephone quickly in accordance with internal procedures. If necessary, escalate problems to next line support.. Report reoccurring problems to the Network Manager of IT to better optimize our processe

Welcome to a team of caring and passionate people who work each day to meet the needs of our members and clients. At Luminare Health (a subsidiary of Health Care Service Corporation), you will be part of an organization committed to offering custom services to self funded health benefits plans that manage costs without compromising benefits by offering innovative solution

Welcome to a team of caring and passionate people who work each day to meet the needs of our members and clients. At Luminare Health (a subsidiary of Health Care Service Corporation), you will be part of an organization committed to offering custom services to self funded health benefits plans that manage costs without compromising benefits by offering innovative solution

Fueled by our shared passion and expertise, CDW delivers innovative technology solutions for our customers. We're also committed to fostering an environment that embraces collaboration, celebrates integrity, inclusivity, and individuality, and paves the path for personal and professional growth. Experience a life in balance and join us on the journey forward. The primary

The IT Field Support Analyst will travel between our Distribution Centers and provide support for business critical applications and devices while making independent business critical decisions based on their experience and expertise. This position is accountable for resolving highly complex computing, networking, and application issues at a local and Global IT level. The

ServiceNow Developer Job ID 2024 4402 Type Regular FTE Responsibilities Sentinel is looking for a ServiceNow Developer to join our growing team. As a ServiceNow Developer you will be the subject matter expert in designing, developing, documenting, analyzing, creating, and modifying the platform based on business needs; with a focus on CSM, ITSM, and ITBM. This role can be

Threat Investigation Analyst Job ID 2024 4388 Type Regular FTE Responsibilities The Security Operations Center Analyst will be responsible planning and implementing security measures to protect computer systems, networks, and data. This person will act as a first responder to cyber incidents. They report cyber threats and then implement changes to protect our Customer's e

The System Administrator (SA) provides support for implementation, troubleshooting and maintenance of Information Technology (IT) systems. Manages IT system infrastructure and any processes related to these systems. Provides support to IT systems including day to day operations, monitoring and problem resolution for all of the client/server/storage/network devices, mobile

As the Sr. Analyst for Procurement Digital Transformation , you will help the North American Procurement organization use data to drive insights supporting digital transformation efforts and report on key performance indicators that will demonstrate business value to internal clients. You will collect, analyze, and report data to improve business operations, enhance custo