Are you ready to level up your career?
At Scientific Games, we are committed to making the best games, platforms and systems in the world. We are looking for smart, passionate and creative people to join our team and help us transform the gaming world. We are a global, industry-leading gaming technology company that embraces challenge, fosters an inclusive culture, values integrity, innovation and winning, and is committed to developing and supporting its people.
Whether you are a member of our award winning game studios, our industry leading systems group, product management, manufacturing group, services or any of our other amazing Gaming teams, you will be creating compelling games played around the world. We are dedicated to being the industry's only COMPLETE global solutions provider with products that will enhance the entire gaming operation, both on the casino floor and behind the scenes.
If you are ready to play...Come join us and let's make games!Scientific Games:
Scientific Games (SG) is a global leader focused on delivering an ever-expanding portfolio of lottery and gaming products and services to the world's government-regulated and government-sponsored entities. Scientific Games' global reach is made possible through the expertise, skill and dedicated efforts of its 8,000+ employees who serve lottery and gaming customers in more than 100+ countries on 6 continents.Position Summary
The Field Services Technician I is responsible for completion of assigned services calls, including scheduled calls, installs, removals, preventive maintenance, providing maintenance at Video Gaming locations in assigned regions. This position will be responsible for troubleshooting communication problems by traveling to gaming locations.
*Performs installations, diagnostics and corrective procedures during communication and terminal installations.
*Performs installations and repair procedures with limited direct supervision
*Installs and removes communications equipment
*Must be able to troubleshoot and repair all communication issues, including modems, site controllers, and cabling.
*Communicates with Video Gaming Operations to provide status of service calls
*Must perform 5-10 details daily.
*Maintains and secures assigned tools, test equipment, site controllers, modems, subassemblies, parts and supplies
*Responsible for maintaining stock in vehicle with sufficient inventory of controllers, switches, hubs, subassemblies, cables, connectors, supplies, and other items required for service calls.
*Responds timely to all services calls assigned by Dispatch, Smart Services or Manager and accounts for prioritization of service calls
. WorksheetLast Updated By: Betsy BridgerJAN2011
*Conduct preventive maintenance (PM) and supply visits between service calls by following defined procedures for cleaning and testing communications equipment
*Follows defined escalation procedures in reporting problems or repair issues
*Returns defective equipment to site for repairs and follows appropriate procedures for noting issues with equipment
*Maintain scheduled maintenance on Company fleet vehicle and report any damage or accidents as outlined in the Company's Motor Vehicle Safety Policy
*Must comply with all Occupational Safety & Health Administration (OSHA) safety procedures and any additional state licensing regulations as applicable
*Other responsibilities as assignQualifications
*Must have and maintain an excellent driving record
*Must be available to work weekends and holidays
*Must be available to work mandatory and as needed overtime
*Technical experience preferred
*Adhere to departmental dress code
*Ability to lift up to 50 pounds
*Ability to ascend and descend ladder heights up to 40 feet
*Excellent customer service skills
*Ability to communicate well with customers and all SGI team members
*Ability to continuously learn
Scientific Games Corporation and its affiliates (collectively, "SG") are engaged in highly regulated gaming and lottery businesses. As a result, certain SG employees may, among other things, be required to obtain a gaming or other license(s), undergo background investigations or security checks, or meet certain standards dictated by law, regulation or contracts. In order to ensure SG complies with its regulatory and contractual commitments, as a condition to hiring and continuing to employ its employees, SG requires all of its employees to meet those requirements that are necessary to fulfill their individual roles. As a prerequisite to employment with SG (to the extent permitted by law), you shall be asked to consent to SG conducting a due diligence/background investigation on you.
This job description should not be interpreted as all-inclusive; it is intended to identify major responsibilities and requirements of the job. The employee in this position may be requested to perform other job-related tasks and responsibilities than those stated above.
SG is an Equal Opportunity Employer and does not discriminate against applicants due to race, color, sex, age, national origin, religion, sexual orientation, gender identity, status as a veteran, and basis of disability or any other federal, state or local protected class. If you'd like more information about your equal employment opportunity rights as an applicant under the law, please click here for EEOC Poster.