PC Support Technician Internship - Summer 2021
West Des Moines, IA 
Posted 1 month ago
Job/Internship Description
Position:  PC Support Technician Internship - Summer 2021
Location:  West Des Moines, IA
Job Id:  2867
# of Openings:  2
PC Support Technician Internship - Summer 2021

As a PC Support Tech Intern, you will be given the opportunity to gain hands-on experience.  You will respond and provide resolutions on employee PC, (desktop, laptop, thin client), issues submitted through an online ticketing system. You will also assist and provide back up to Network Engineers and Administrators. At Telligen, we promote teamwork, efficiency, and results including a positive customer experience. Under direction from management and/or senior Support Specialists, and with support and assistance from peers, involvement will take place in all phases of the PC life cycle. 
This position will be on-site at our West Des Moines location.

What you'll do:
  • You will support end-users in a timely and efficient manner with issues that include, but are not limited to:  imaging, configuring and repairing both physical and virtual PCs; removing viruses and spyware.
  • You will resolve performance and connectivity issues; as well as configure and troubleshoot peripheral devices which may include printers, copiers, audio, visual, telephony, network wiring, and data storage.
  • You will provide assistance to Network Engineers and Administrators on special projects. 
  • You will install and remove the software from PCs based upon user needs and appropriate licensing.
  • You will dispose of old or obsolete hardware and software according to business procedures. 
  • You will document problem solutions within the Jira Service Desk (Support Central) system.
  • You will report inventory changes for software, PCs, and printers.  

What you'll need:
  • Ability to work 40 hours a week in our West Des Moines office
  • This opportunity is open to college students currently enrolled in Information Systems related degree program. 
  • Basic desktop/IT Support skills required. 
Who We Are:
Telligen is one of the most respected population health management organizations in the country.  We work with state and federal government programs, as well as employers and health plans offering clinical, analytical, and technical expertise.
Health has changed a lot through our 45-year history, but what has remained constant is that we care deeply about who we serve and what we do. Our success is built on our ability to adapt, respond to client needs, and offer innovative solutions at every turn.
Our business is our people and we're looking for talented individuals who not only believe in our mission but who are ready to take ownership and make a difference in the lives of people, in the world of health. Learn more about who we are and what we do at 
Are you Ready?
We're on a mission to transform lives and economies by improving health and getting there means following through on our values of Ownership, Community, Ingenuity & Integrity. 
  • Ownership: As a 100% employee-owned company, our employee-owners drive our business, our solutions, and share in our success. When employee-owners grow and thrive, we all win.
  • Community: Putting others first and being a good corporate partner wherever we work, and play makes us who we are. We Show Up. For our clients, for our communities and for each other.
  • Ingenuity: We're a team of passionate professionals driven by hard work and big ideas. We understand that high-value breakthroughs come from taking calculated risks. If it will benefit our clients and advance our mission, we're all ears. We celebrate free-thinking and challenge the status quo, so brainstorm away! 
  • Integrity: Smiling faces (virtual or in-person) are the norm around here. We enjoy a friendly work environment where everyone is dedicated to mutual trust, respect, and excellence.
Thank you for your interest in Telligen!
Follow us on Twitter, Facebook, and LinkedIn to learn more about our mission-driven culture and stay up to speed.
  • Telligen and our affiliates are Affirmative Action, Equal Opportunity Employers (EOE/M/F/Vet/Disability), and E-Verify Participants.
  • Telligen will not provide sponsorship for this position. If you will require sponsorship for work authorization now or in the future, we cannot consider your application at this time.
  • Telligen does not accept 3rd party solicitations from outside staffing firms.

Apply for this Position

Telligen and its affiliates are Affirmative Action, Equal Opportunity Employers (EOE/M/F/Vet/Disability) and E-Verify Participants.


Position Summary
Start Date
As soon as possible
Employment Type
Full Time
Period of Employment
Type of Compensation
College Credits Earned
Tuition Assistance
Required Student Status
Preferred Majors
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