Production Operations Associate (Day Shift)
New York, NY 
Posted 30 days ago
Job Description
Federal Reserve Bank of New York
Primary Location NY-New York City
Full-time / Part-time Full-time
Employee Status Regular
Overtime Status Exempt
Job Type Experienced
Travel No
Shift Day Job
Work Hours M-Th & Sat 8:00am-4:30pm; M-W & Sat 7:00am-5:30pm

Working at the Federal Reserve Bank of New York positions you at the center of the financial world with a unique perspective on national and international markets and economies. You will work in an environment with a diverse group of experienced professionals to foster and support the safety, soundness, and vitality of our economic and financial systems. It is a challenge that demands the skills of a financial service professional and the intelligence an academic-all combined with a passion for public service.

What we do:

The Financial Services Group provides banking services to the U.S. government, banks and other financial institutions. Within this group, there are two primary businesses: Wholesale Product Office (WPO) and Cash Function.
The WPO operates a critical financial services business on behalf of the Federal Reserve System (FRS), and is responsible for the management, operation, support, and development of wholesale services (Fedwire Funds Service, Fedwire Securities Service and National Settlement Service). This includes developing new services, service enhancements, and pricing models, and ensuring the technology used to deliver the wholesale services is secure, resilient, and satisfies business requirements. Wholesale services are systemically important financial market infrastructures (FMIs) and are central in supporting settlement for other systemically important private-sector FMIs. Its mission as a central-bank operated business is to ensure financial stability, evolving supervisory landscape, and face the unique challenges akin to a private-sector business. The WPO carries out this mission through a team operated out of the Federal Reserve Bank of New York (FRBNY) and a network of critical Reserve Bank service providers.

The Production Operations area is responsible for the 24/7 operation and administration of distributed payments systems supporting the WPO's critical, high value, high availability Fedwire businesses. This team ensures that the wholesale services and Account Balance Services applications are available according to their business requirements while providing premium customer service to the Federal Reserve System districts and other application users.

Reporting to the Production Operations Manager, you will work on one of the following day shift options in New York, NY or East Rutherford, NJ:

  • Monday - Thursday, and Saturday (8:00 AM - 4:30 PM)
  • Monday - Wednesday, and Saturday (7:00 AM - 5:30 PM)

You may be subject to periodic rotation to other day shifts as needed for operational coverage. Training will be a combination of on-site (in NY) and virtual participation for 3-4 months. 

Your role as Production Operations Associate:

  • Participate in change management activities supporting software releases, infrastructure changes, and application changes
  • Draft technical test scripts for various application and contingency test activities
  • Monitor Production Fedwire applications and Operating Systems by completing the daily checklist of activities which are critical in meeting the Service availability target for customer processing
  • Identify, analyze, and report on production problems and operational issues, with appropriate escalation to management
  • Help implement all environment and application changes to the Fedwire systems
  • Assist Fedwire customers with updates and inquiries
  • Contribute to projects and work group initiatives. Help develop user documentation, and operational and contingency procedures for payment applications and environments. 

What we are looking for:

  • Bachelor's degree preferably in Computer Science or Management Information Systems or equivalent work experience
  • At least five years of experience in distributed applications or high availability, mission-critical businesses and supporting technical change management activities
  • Knowledge of critical production environments and payment systems; exposure to Fedwire business is desirable
  • Experience working with distributed computer processes and environments. Knowledge of distributed components such as UNIX, SQL, and WebSphere is extremely desirable with capability and desire to expand expertise.
  • Proven ability to think clearly, problem-solve, and communicate effectively when confronted with critical production matters
  • Experience working with all levels of staff and management


Our organization offers benefits that are the best fit for you at every stage of your career:

  • Fully paid Pension plan and 401k with Generous Match

  • Comprehensive Insurance Plans (Medical, Dental and Vision including Flexible Spending Accounts and HSA)

  • Subsidized Public Transportation Program

  • Tuition Assistance Program

  • Onsite Fitness & Wellness Center

  • Flexible Work Arrangements

  • And


Candidates must undergo an enhanced background check and will be tested for all controlled substances prohibited by federal law, to include marijuana.


The Federal Reserve Bank of New York is committed to a diverse workforce and to providing equal employment opportunity to all persons without regard to race, color, religion, national origin, sex, sexual orientation, gender identity, age, genetic information, disability, or military service.


This is not necessarily an exhaustive list of all responsibilities, duties, performance standards or requirements, efforts, skills or working conditions associated with the job. While this is intended to be an accurate reflection of the current job, management reserves the right to revise the job or to require that other or different tasks be performed when circumstances change.

The Federal Reserve Bank of San Francisco is an Equal Opportunity Employer. Our people reflect the diversity and the ideas of the community we serve.


Job Summary
Start Date
As soon as possible
Employment Term and Type
Regular, Full Time
Required Education
Bachelor's Degree
Required Experience
5+ years
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