Sr. Associate, Technical Services
Oklahoma City, OK 
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Posted 1 day ago
Job Description
Job Summary

Join the team that powers the global real estate economy - CoreLogic is an innovative, future focused company whose vision is to deliver unique property-level insights that power the global real estate economy.

We are a $1.95 billion in sales company with more than 6,000 employees globally serving the financial services and insurance industries. We are evolving at a rapid pace and the clients we serve are challenged from every direction, which means we are growing and innovating to help drive their success. Working together, and differentiated by our superior data, analytics and data-enabled solutions, we empower our clients to make smarter business decisions through data-driven insights. We take initiative, are fully accountable, build respect and trust, make transparency a must-and engage, include and collaborate at every turn.

We take pride in our work and believe in cultivating a work environment that supports and values our greatest asset: our talented employees.

Job Description:

  • Support both internal and external users with technical and application issues.
  • Monitor phone and email queues.
  • Provide Tier 2 support on highly technical platform incidents.
  • Log tickets and escalate to product support.
  • Track calls and document problems.
  • Consult knowledge database to optimize resolutions and follow through on resolution with callers.
  • Answer, read and document information into tracking tickets.

Job Qualification:

  • High school diploma or GED required
  • Two year technical degree or equivalent work related experience preferred
  • Development experience and working knowledge of SQL databases.
  • Aptitude for providing excellent customer service
  • Good communication skills
  • Problem solving skills
  • Telephone etiquette

CoreLogic's Diversity Commitment:

CoreLogic is fully committed to employing a diverseworkforce and creating an inclusive workenvironment that embraces everyone's uniquecontributions, experiences and values. We offer anempowered work environment that encouragescreativity, initiative and professional growth andprovides a competitive salary and benefits package. We are better together when we support and recognize our differences.

EOE AA M/F/Veteran/Disability:

CoreLogic is an Equal Opportunity/Affirmative Actionemployer committed to attracting and retaining thebest-qualified people available, without regard torace, color, religion, national origin, gender, sexualorientation, gender identity, age, disability or statusas a veteran of the Armed Forces, or any other basisprotected by federal, state or local law. CoreLogicmaintains a Drug-Free Workplace.

Please apply on our website for consideration.

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CoreLogic is an Equal Employment Opportunity/Affirmative Action Employer and maintains a Drug-Free Workplace. We are fully committed to employing a diverse workforce and creating an inclusive work environment that embraces everyone's unique contributions, experiences and values.

 

Job Summary
Company
Start Date
As soon as possible
Employment Term and Type
Regular, Full Time
Required Education
High School or Equivalent
Required Experience
2+ years
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