Manager Administrative Services -Home Health
Mount Laurel, NJ 
Posted Today
Job Description

As one of New Jersey's largest non-profit health systems, Virtua provides comprehensive health care services to achieve its mission to help people be well, get well and stay well.

Virtua provides services through Virtua Medical Group with 302 physicians and other clinicians, and at its urgent care centers, hospitals, ambulatory surgery centers, health and wellness centers, fitness centers, home health services, long-term care, rehabilitation centers and paramedic program.

A leader in maternal and child health services, Virtua delivers nearly 8,000 babies a year. It provides health services to 1,500 businesses, and participates in Virtua Physician Partners, a clinically integrated network of 1,400 physicians and other clinicians.
Virtua is affiliated with Penn Medicine for cancer and neuroscience and the Children's Hospital of Philadelphia (CHOP) for pediatrics.

Virtua employs more than 9,000 and has been honored as the #1 Best Place to Work in the Delaware Valley every year since 2007. It is the recipient of a 4-star rating from the Centers for Medicare and Medicaid Services (CMS) for quality of care, and its hospitals earned straight A's in patient safety by The Leapfrog Group and the 2016 Patient Safety Award from Healthgrades.

U.S. News and World Report ranked Virtua's Mount Holly and Voorhees hospitals as High Performing Hospitals and Voorhees as a Best Regional Hospital. Virtua is also the recipient of the Consumer Choice Award from the National Research Corporation.

Employment Type:


Employment Classification:


Time Type:

Full time

Work Shift:

1st Shift (United States of America)

Total Weekly Hours:



Mount Laurel, NJ

Additional Locations:

Job Summary:

Virtua Health, a Magnet-recognized health system ranked by U.S. News and World Report, has received many awards for quality, safety, and its outstanding work environment. As a High Reliability Organization, Virtua Health has systems in place that makes us consistent in accomplishing our goals and avoiding potentially catastrophic errors. As South Jersey's largest health system, we are committed to the mission of helping people be well, get well, and stay well and average more than one million patient encounters each year. Virtua's 14,000 employees provide comprehensive care at 5 hospitals and more than 280 other locations, in addition to bringing health services directly into communities through home health, rehabilitation, mobile screenings, and its paramedic program. The Philadelphia Business Journal named Virtua #1 Best Place to Work in the Delaware Valley (2018 & 2019) in the 1,000-employee plus category. Virtua has been elected to the Philadelphia Business Journal's Best Place to Work Hall of Fame.

Here is an opportunity to join the Home Care Department of Virtua Health where caring is at the core of our patient care culture. Virtua Home Care is a large, Medicare-certified home health agency that provides multidisciplinary skilled services in Burlington, Camden and Gloucester counties. We are seeking candidates for the position of Manager Administrative Services. This role reports to the AVP/Administrator of Home Care and has responsibility for managing daily operations of home care administrative/support services including Medical Records, the Clinical Documentation Improvement Specialists and Coders Department, the Home Care IT support team, Reception and Payroll. As a member of the Home Care leadership team, you will develop, implement, and monitor process improvements while ensuring compliance with regulatory guidelines, policies and procedures. Management/Supervisory experience is preferred.

Job Summary:

Manage daily operations of home care administrative services including Medical Records, Reception and Payroll. Responsible for daily workflow adjustments to maintain smooth operations, develop departmental goals and implement and monitor performance improvement measures while ensuring compliance with regulatory guidelines, policies and procedures. Provide ongoing communication of pertinent issues.

Position Responsibilities:

Manage daily operations of Medical Records. Preserve the integrity of the legal health record and ensures adherence to all regulatory guidelines, policies and procedures. Ensure disclosure of patient information to appropriate parties, release of information in accordance with applicable guidelines and response to subpoenas and legal requests are completed in a timely manner. Oversight of medical record coding and clinical documentation improvement. Perform periodic quality audits and reviews.

Manage department operations to ensure appropriate billing of services. Oversight of daily activities related to insurance verification, managed care authorizations, etc. Manage orders tracking of providers and implement process improvements to ensure timely signing of physician orders to facilitate the home health billing process.

Monitor status of "Discharge Not Billed" work queues and take appropriate action to resolve issues. Publish performance metrics for each division. Collaborate with Department peers for issue resolution in a timely manner.

Management of front desk personnel and activities to facilitate responsive and timely direction to incoming customers.

Provide audit reports to support Home Health department leadership for API/payroll processing and performance improvement.

Evaluate employee performance, administer agency work rules and follow process for disciplinary actions. Identify staff educational needs and provide training to address knowledge deficits.

Position Qualifications Required:

Required Experience:

Requires three to five (3-5) years knowledge of HIM requirements; insurance verification, CDI and coding. Excellent communication skills, organizational and customer service/teamwork skills required. Ability to be detailed-oriented and perform tasks at a high level of accuracy. Provide analytical reports for operational tracking. Ability to make sound decisions and provide guidance. Prior experience with an electronic health record system preferred. Knowledge of medical terminology preferred. Management/Supervisory experience preferred.

Required Education:

Graduate of an approved school of Health Information Management, Bachelor of Science degree in Health Record Administration, or related field preferred

Training / Certification / Licensure:

OASIS and/or HIM certification a plus. Will require OASIS certification within 1 year following successful completion of probationary period.

All qualified applicants will receive consideration for employment without regard to race, sex, color, religion, sexual orientation, gender identity, national origin, protected veteran status, or on the basis of disability.


Job Summary
Start Date
As soon as possible
Employment Term and Type
Regular, Full Time
Required Education
Bachelor's Degree
Required Experience
3 to 5 years
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