The KM Training and Adoption Lead will develop the global strategy and approach to training and adoption efforts for the firm's knowledge management suite of tools and services in support of both client and firm needs. As part of the KM management team this person will work closely with the director and other managers to develop and implement the strategic direction and roadmap for KM products & Library Services and help weave new products into the larger strategic design.
This position will manage the training, outreach, and adoption program for lawyers and staff. He/she will consult with and advise practice group leadership, Practice Development and Legal KM on the appropriate suite of KM tools for their practice in order to ensure that lawyers have access to the information needed to work effectively and efficiently on behalf of the firm's clients. Acting as an evangelist, this person will conduct compelling product demonstrations that convey product and subject matter expertise to lawyers, firm leadership, and other business support groups.
He/she will work with Professional Development and IT Training to ensure that library and KM products are integrated into firm training programs for lawyers. This position will build and maintain an intimate understanding of existing products as well as continually monitor the marketplace to identify tools of potential value to the firm's lawyers. This position will also mentor KM product managers and library staff on effective marketing, training and adoption strategies for their products. This person will act as an ambassador for knowledge management and library services so must be able to excite and motivate partners, associates and business support teams with a compelling vision. He/she must have a consultative demeanor and a strong customer service orientation. He/she must be a very strong communicator, savvy about technology and able to interact with lawyers and other professionals at all levels within the organization.
Establish and oversee the strategic direction for the firm's adoption and training of KM products & services.
Work with Knowledge Management Lawyers and Practice Support to implement innovation and knowledge management solutions in connection with Practice needs.
Develop an outreach program to the firm's practice groups to assess their research and km training needs and to develop effective adoption strategies.
Discuss attorney know-how and work product organization issues with Firm management, partners, associates, and practice groups and recommend software products, platforms, processes, and work-flows to address such issues
Work with local offices across the firm to assess their training needs on library and KM products and services and work with office managing partners, office administrators, KM Lawyers and other business support professionals to create training programs that meet their needs.
Work with KM Product Managers, IT Training, Professional Development, Practice Development and LKM to develop communications campaign and roll-out strategy for new KM products.
Develop lawyer facing training programs for KM & Library Services products.
Champion the firm's use of sound knowledge management practices and encourage adoption of the firm's suite of KM Products.
EDUCATION, EXPERIENCE AND SKILLS REQUIRED
Normal office environment. Incumbent is expected to work the hours necessary to fulfill the responsibilities of the position. Flexibility for travel is a requirement for this position.
The above is intended to describe the general content of and requirements for the performance of this job. It is not to be construed as an exhaustive statement of essential functions, responsibilities or requirements.