Services Support - Consumer Lead ISS PCSD - Job at Lenovo in Morrisville, NC

Why Work at Lenovo

Here at Lenovo, we believe in smarter technology for all, so we spend our time building a society that’s brighter and more inclusive.

And we go big. No, not big—huge.

We’re not just a Fortune 500 company, we’re one of Fortune’s Most Admired. We’re in 180 countries, working with 63,000 brilliant colleagues and counting. And we’re known for the world’s most complete portfolio of smart technology, from devices to software to infrastructure.

With our ingenuity, we help millions—not just the select few—experience our version of a smarter future.

The one thing that’s missing? Well… you...

Description and Requirements

Job Responsibilties :

•End to end responsibility for PCSD cost

•End to end responsibility for PCSD customer experience

•Harmonizing the partner delivery (IT and processes) across the Geos

•Optimize the service levels based on customer requirements focusing on cost and CX

•Defining the service strategy for the consumer segment in collaboration with the Geos

•One team – strong collaboration with the Geo teams for best practice sharing, local & global innovation and initiatives

Basic Requirements:

•10-15 years of relevant experience

•Bachelor's degree or higher

Preferred Requirements:

•Functional skills: Proven success in Services org managing Depots

•Excellent Project Management, Analytical Thinking and Data-driven mentality

•Excellent communication skills with ability to simplify and explain complex problems to stakeholders of all

levels across multiple functions

•Self-motivated and eager to take ownership of ambiguous tasks to ensure success.

•Ability to build relationships with cross-functional colleagues and inspire others to achieve a common

objective

•Ability to handle multiple, time-sensitive projects while focusing on the quality of work delivered

•Openness and enthusiasm for working across different cultures.

We are an Equal Opportunity Employer and do not discriminate against any employee or applicant for employment because of race, color, sex, age, religion, sexual orientation, gender identity, status as a veteran, and basis of disability or any federal, state, or local protected class.