Corporate Communications Specialist
St. Petersburg, FL 
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Job Description
Join the people helping people.

For people drawn to serving others through their work, PSCU is a place to thrive, as we serve our credit union members best by taking care of each other first.

If you want to help shape an industry, challenge yourself, and invest in your own future, this is the place for you. PSCU is a highly accessible environment where you're empowered to think on your feet, work from your heart, and discover the very best version of your professional and personal self. "Our Momentum. Your Moment."

This application is the first step in seizing your moment.

The Corporate Communications Specialist builds and maintains proactive, strategic, integrated communications-both internal and external-to build awareness, drive engagement and strengthen PSCU's corporate brand. As part of PSCU's Corporate Communications team within the company's Marketing department, this individual will be responsible for crafting content and messaging for PSCU's Owner credit unions, PSCU employees, and other industry partners. Collaboration with staff members at various levels in the organization is required to capture content/messaging about products, solutions, services, events, and announcements. Content is primarily written communications crafted to inform, explain, interest, promote, advise or persuade, depending on project or campaign objectives. This role also works with the Creative team in the development of any complementary graphical, digital, and/or social campaign components. The Corporate Communications Specialist performs independent research and interviews internal PSCU staff and external credit union partners to build appropriate content and messaging. The successful candidate will possess outstanding writing ability, professional editorial judgment, proficiency in both long-form and short-form content development, and strong knowledge of AP style. The ability to distill complex topics into compelling, easily consumable content is critical. In collaboration with PSCU's Solution Marketing team, Sales Enablement team, and other partners, the Corporate Communications Specialist is responsible for the development and creation of a broad range of communications, including (but not limited to):

  • E-newsletters to credit unions, client-facing PSCU staff members, and employees
  • Marketing collateral, e-mail messages, social media content, and engaging copy for digital and print ads
  • Standalone communications as required to targeted audiences, including informational messages to credit unions on product/system updates or special actions required related to regulatory compliance initiatives
  • Content related to the company and its products for publication on the company's internal and external web sites and distribution to credit union media
  • Content related to the company's role as a community partner and credit union industry advocate; messages related to company events, initiatives, news, and promotions
  • Thought leadership content for company blogs, social media channels, and trade publications; articles bylined by PSCU executives and subject matter authorities for placement in trade publications; case studies and white papers
  • Communications and scripts for PSCU executives

Role Responsibilities

  • Ensure communications meet quality standards while balancing multiple priorities and meeting deadlines in a fast-paced environment
  • Assist leadership in the collection and presentation of performance metrics that reflect the Corporate Communications department's productivity and output.
  • Work with IT team members and Marketing web developers to ensure functionality and accuracy of online content, email templates, and new applications.
  • Work closely and professionally with clients and subject matter specialists, demonstrating interpersonal skills and dedication to completing projects according to mutually agreed-upon deadlines.
  • Maintain current knowledge of credit union industry news and trends, PSCU products, solutions, and services, as well as the company's initiatives.
  • Provide coverage for emergency communications if/as needed outside of normal business hours, including business disruption events and/or other crises.
  • Participate in rotation of on-call staff members to handle emergency or urgent communication requests that occur (rarely) outside of normal business hours.
  • Process email distribution list requests, using data sourced from CRM database for message distribution as/when needed.
  • Ensure effective email delivery through email distribution list management and troubleshoot with credit unions and their account management teams.
  • Communicate effectively with clients as well as team members in verbal and written formats; deliver presentations as needed.
  • Exercise initiative, discretion, follow-through, and independent judgment.
  • Provide editorial feedback on the work of other team members to ensure quality control.
  • Other duties as needed/assigned.

Role Requirements

Education:

Bachelor's Degree in Marketing, Communications, Journalism or related field required.

Experience:

Minimum 3 years of experience writing in a professional business-to-business environment required; experience in financial services and/or payments industry preferred.

All applications are reviewed by an AIRS Certified Diversity and Inclusion Recruiter. Learn more about our commitment to Diversity, Equity, and Inclusion

PSCU is an Equal Opportunity Employer. We consider applicants without regard to race, color, religion, age, national origin, ancestry, ethnicity, gender, gender identity, gender expression, sexual orientation, marital status, veteran status, disability, genetic information, citizenship statusor membership in any other group protected by federal, state or local law.

PSCU is an Equal Opportunity Employer that complies with the laws and regulations set forth in the following"EEO is the Law" Posterand the"EEO is the Law" Poster Supplement. PSCU will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the legal duty to furnish information.

For positions based out of our Phoenix, Arizona location, PSCU is an E-Verify Employer. Please click here for the E-Verify Poster inor. For information regarding your Right To Work, please click here foror.

As an ongoing commitment to reasonably accommodate individuals with disabilities, PSCU has established alternative methods to complete the application process. Disabled applicants needing assistance are encouraged to submit resumes via our careers page submission button If further assistance is required.

 

Job Summary
Company
Start Date
As soon as possible
Employment Term and Type
Regular, Full Time
Required Education
Bachelor's Degree
Required Experience
3+ years
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