Tech Writer - Forest Product lines
Cartersville, GA 
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Job Description

Komatsu is an indispensable partner to the construction, mining, forestry, forklift, and industrial machinery markets, maximizing value for customers through innovative solutions. With a diverse line of products supported by our advanced IoT technologies, regional distribution channels, and a global service network, we tap into the power of data and technology to enhance safety and productivity while optimizing performance. Komatsu supports a myriad of markets, including housing, infrastructure, water, pipeline, minerals, automobile, aerospace, electronics and medical, through its many brands and subsidiaries, including Joy, P&H, Montabert, Modular Mining Systems, Hensley Industries, NTC, and Gigaphoton.

Job Overview

This is an exciting time to join the Komatsu Publications team as we are looking for individuals who want to support the efforts moving the department forward with redefining the user experience of our customers. As we evolve over the next few years, we need to ensure current business continuity is maintained as we assess how we can best support our customers specifically as it relates to the our systems and processes with ensuring we leverage all of our internal and external partnerships.

Komatsu is looking for a technical writer with a passion for technical communication, ready to help us redefine the user experience of our customers. This position is located at our Cartersville Customer Center which hosts year round distributor and customer events(or can be located at our Chattanooga, TN manufacturing operations) . In addition, this position has access to the equipment on our demo site and will be expected to partner with the Forest Product line Engineers at our Chattanooga Manufacturing Operations which is just an hour away from Cartersville. This is a great opportunity for an individual to gain exposure to many cross functional departments that include Engineering, Manufacturing, Service, Training and Product Managers.

The Technical Writer manages technical content development and delivery for operation manuals andservice technician manuals. They collaborate with engineers, field personnel, trainers, and more to ensure quality information for customers. They ensure that content is accurate, complete, and meets quality and style standards. Supports establishing writing standards and style guidelines. Supports researching innovative new solutions to legacy methods of writing to improve the customer experience. Support vendor management for writing support.

Key Job Responsibilities
  • Oversee creation, revision, and updates to Service and Operation and Maintenance Manuals.
  • Study drawings, schematics, and machines to build visuals for content.
  • Proactively work with subject matter experts to discover and translate relevant information into readable content.
  • Learn the Construction and Forestry products, and determine the subject matters needed for technical content.
Qualifications/Requirements
  • BA/BS in related field preferred, or equivalent work experience in documentation.
  • Ideal candidates must have a technical background and are familiar with hydraulic and electrical systems.
  • Ability to research and quickly understand new machine technologies.
  • Excellent writing skills, strong time management and the ability to manage multiple assignments, and work independently and with other technical writers
  • Tech savvy aptitude. Must have the aptitude to quickly learn new software used at Komatsu for documentation and stay current on best practices.
  • Microsoft Office proficiency. Framemaker, Oxygen, Illustrator, Asana a plus!
Additional Information

Candidate can work onsite atCartersville, GA ORChattanooga, TN work locations.

Komatsu is an Equal Opportunity Workplace and an Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or protected veteran status.

 

Job Summary
Company
Start Date
As soon as possible
Employment Term and Type
Regular, Full Time
Required Experience
Open
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