Ropes Course Attendant
Gurnee, IL 
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Job Description

TheRopes Course Attendantensures customer safety and satisfaction while guests navigate across bridges and ropes to Howlers Peak. The Attendant is responsible for guest registration, supplying equipment, education, and adherence to proper safety protocol.

Base Rate $11.25/hr. Bonus - $2/hr per hour. (See details below.)

Essential Duties & Responsibilities

  • Communicates with guests to process registration and complete orders
  • Educates guests on the Ropes Course experience, proper technique and use of equipment, and safety guidelines
  • Outfits participants with correct safety equipment, makes adjustments, and properly attaches sling line to harness and overhead track
  • Inspects all safety equipment to ensure proper function
  • Ability to assess and assist in possible emergency situations and help scared participants
  • Ensures the daily operation adheres to operating procedure guidelines
  • Provides outstanding customer service and engages in suggestive selling
  • Assists in merchandising functions including display and store design, inventory receiving, stocking, and merchandise pricing
  • Performs cash-handling functions, including point-of-sale (POS) system, registers, and daily reporting
  • Ensures attraction adheres to the highest standards of cleanliness, presentation, and service
  • Must successfully complete ropes course and annual training covering operating procedures and technical competencies
  • Assists in other retail outlets/attractions as needed

Basic Qualifications & Skills

  • Must be 18 years or older
  • Some High School education or equivalent
  • Must be comfortable being at heights of 30 feet or more for extended periods of time
  • Flexibility regarding scheduling based on business demands
  • Experience utilizing basic math skills with ability to add, subtract multiply and divide
  • Proven customer service skills and communication skills; able to read and interpret English language manuals relating to safety, operations, and procedures
  • Successful completion of a criminal background check and drug screen

Desired Qualifications & Traits

  • Previous experience demonstrating strong customer service
  • Ability to multi-task and prioritize a variety of tasks with minimal direction
  • Previous experience with cash transactions and Point of Sale systems
  • Proven teamwork skills
  • Enthusiastic and energetic
  • Comfortable working in varying weather conditions

Physical Requirements

  • Ability to lift up to 30 lbs.
  • Able to sit and/or stand for long periods of time and climb multiple flights of stairs multiple times daily
  • Ability to bend, twist, and stretch
  • Capable of fully extending arms overhead, Dexterity to pinch/squeeze with force
  • Candidates with a history of neck, back, shoulder, wrist, arm, and/or knee injuries may have difficulty with this position

*$2/hr Bonus paid in the event Pack Member exceeds 20 hours worked in a given pay week, and Bonus applies back to the first hour worked in such pay week. Bonus available for select positions and rates may differ by job code. Valid only for full pay weeks between May 28, 2021 through October 28, 2021 at participating Great Wolf Lodge locations. Pack Member must work greater than 20 hours in a given work week; only hours actually worked are eligible for the $2/hr Bonus calculation. All local, state, and federal taxes will apply. May be revoked by Great Wolf at any time with or without notice. All terms of program subject to interpretation by Great Wolf In its sole discretion and may modify the terms to comply with local and state law. Please contact Human Resources for additional information and other limitations.

 

Job Summary
Start Date
As soon as possible
Employment Term and Type
Regular, Full Time
Required Education
High School or Equivalent
Required Experience
Open
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